Customer Service Medical Assistant
Resume:
Gabriela Regus
Ocala, FL *****
**************@*******.***
Professional Summary
Decisive and disciplined professional with personable style and thorough approach.; Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Willing to relocate to: Marion County, FL
Authorized to work in the US for any employer
Work Experience
Medical Assistant
AdventHealth Ocala-Ocala, FL
April 2024 to Present
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures Team Lead Call Center
TZ Insurance Solutions LLC-Fort Myers, FL
July 2020 to April 2024
Provide assistance with monitoring agents support team with practical and technical issues. Train agents in the products offered by our different carriers and guiding through the process of sales. Set expectations and motivate the team to help them achieve the goals. Process Assistant, Amazon
Amazon-Orlando, FL
October 2018 to July 2020
The main focus; assisting the floor as an associate resource, training associates and helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties. Inspected final results and compared to production order to support quality assurance. Earned reputation for good attendance and hard work. Created agendas and communication materials for team meetings. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Responded to advanced issues with professional and relationship-focused approach. Customer Service Manager
Walmart-Orlando, FL
January 2016 to October 2018
The goal is to provide the best customer care to our clients. As a Manager I was in charge of the front end staff, cash register audits during each shift, prepare the next day cash registers.
Solve any issues our clients may have.
Certified Nurse Assistant
Conway Lakes Health & Rehabilitation-Orlando, FL
July 2015 to January 2017
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
• Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
• Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work operations by following policies and procedures. Education
Associate Degree in Nursing
Sistema Universitario Ana G Mendez - Universidad Del Este-Orlando, FL 2020
Certification
Miami Dade College-Miami, FL
August 2019
Jackson Training Center-Miami, FL
January 2015
Languages
• Spanish - Expert
• English - Expert
Certifications and Licenses
Life and Health Insurance
July 2020 to Present
Insurance Producer License
CPR Certification
CNA
BLS Certification
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