Account Manager Management

ROBERT VOGEL

Manteca, CA *********@*****.*** +1-408-***-**** LinkedIn: Robert Vogel

GLOBAL ACCOUNT MANAGER

PROFESSIONAL SUMMARY

Accomplished Global Account Manager with over 25 years of expertise in driving revenue growth, fostering client relationships, and delivering innovative solutions for leading organizations, including HP, Motorola, and IBM. Demonstrates a consistent ability to exceed performance goals through strategic account management, tailored solution development, and market-driven sales strategies. Proficient in utilizing CRM platforms, sales automation tools, and data-driven analysis to streamline workflows, enhance operational efficiency, and identify growth opportunities. Skilled in managing complex client portfolios, negotiating contracts, and implementing scalable solutions aligned with organizational objectives and ensuring long-term client satisfaction. Adept at leading diverse, cross-functional teams to achieve business goals, resolve challenges, and deliver measurable outcomes. Recognized for strategic insight, strong analytical capabilities, and a collaborative leadership style driving success across global markets.

SKILLS

Strategic account management

Business forecasting techniques

Leadership & team development

Advanced financial modeling

Integrated sales strategy development

Cross-functional collaboration

Project management tools

Process optimization & automation

Negotiation & communication

Market analysis & reporting

Qualitative & quantitative analysis

Analytical problem-solving

Contract management

Technical acumen

Customer needs assessment

Product lifecycle management

Critical thinking & analysis

Time & priority management

WORK EXPERIENCE

HP, Remote 00/97 – 01/20

Global Account Operations Manager 01/99 – 01/20

Managed and optimized dynamic order fulfillment processes, overseeing routine analyses to identify areas for improvement and implementing targeted strategies leading to notable process efficiencies. Spearheaded the successful global deployment of new contracts, ensuring seamless integration across regions and alignment with organizational goals. Established, monitored, and enforced compliance with contractual Service Level Agreements (SLAs), designing and refining customer-specific performance metrics enhancing overall service delivery, and fostering stronger customer relationships and satisfaction.

Delivered exceptional customer satisfaction by conducting thorough root cause analysis and implementing corrective action plans, regularly surpassing performance targets.

Earned annual recognition within the highest performance band for frequently exceeding expectations in customer service.

Formulated and implemented sophisticated account management strategies, fostering key partnerships with large corporate organizations.

Streamlined sales operations, allowing teams to concentrate on revenue growth by strengthening collaborative relationships with clients.

Spearheaded the creation and deployment of global reporting systems, optimizing executive understanding of HP Direct’s adherence to contractual benchmarks.

Presented key business insights to senior leadership, reinforcing HP’s commitment to long-term partnerships and improving customer satisfaction.

Acknowledged for advanced proficiency in Excel and teamwork, leading to enhancements in customer experience and setting HP apart in a competitive market.

Channel Demand Analyst 00/97 – 00/99

Produced monthly financial statements on time and with precision, incorporating budget forecasts, channel demand analysis, sell-through rates, and market trends for PSG. Directed all aspects of project scheduling, planning, tracking, and risk management throughout the entire project lifecycle. Ensured seamless execution of tasks and maintained focus on achieving project objectives within set timelines. Collaborated closely with cross-functional teams to meet financial and operational goals efficiently. Enhanced reporting processes by implementing streamlined procedures, resulting in improved accuracy and efficiency.

Established recognition as a subject matter expert in North America for notebook planner management, specializing in strategic planning, financial reporting, and addressing business control complexities.

Streamlined month-end Profit & Loss processes through automation, cutting manual reporting time by 48% and enhancing operational efficiency.

Partnered across departments to reduce Inventory Excess and Obsolescence Expenses by 15%, optimizing product brokering processes and lowering inventory stock.

Inside Sales Representative 00/95 – 00/97

Motorola, San Jose, CA

Served as the primary point of contact for international OEM accounts, identifying and addressing customer requirements while driving sales opportunities within designated regions. Evaluated and communicated monthly and quarterly demand trends, ensuring precise sell-through projections and improving overall forecasting accuracy. Cultivated and maintained strong relationships with internal corporate teams to synchronize sales strategies, streamline operations, and optimize customer support. Improved account management, enhanced customer satisfaction, and strengthened alignment between sales goals and customer expectations through effective collaboration.

Successfully delivered a 35% increase in territory sales by strategically executing targeted outreach initiatives and refining customer engagement practices to foster long-term relationships and maximize conversion opportunities.

ADDITIONAL EXPERIENCE

Account Manager 00/94 – 00/95

IBM, San Jose, CA

Business Analyst 00/92 – 00/94

IBM, San Jose, CA

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Microsoft Excel Training

Business Administration and Management

San José State University, San José, CA

TECHNICAL SKILLS

CRM Software (Salesforce, HubSpot) Data Analysis Tools (Tableau) Reporting Software Microsoft PowerPoint Microsoft Excel Project Management Software

EDUCATION

Associate Degree in Business Administration 1978

West Valley College, Saratoga, CA

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