Customer Service Agent
Resume:
Peter Espana
Allen, TX *****
*********@*****.***
Professional Summary
My name is Peter Espana, I am a very hard working, diligent and determined person. I strive to always elevate in all ways possible. I am constantly on a mission to do and be better in my career. I am teachable in things I am not familiar with and confident in the things I know. I have 10 plus years of customer service and team management skills that I believe put me in a great position to move up in any career. My love for knowledge and hunger for being the best I can be will set me apart from most. I would be a great asset on any team and can’t wait for the opportunity to shine. Authorized to work in the US for any employer
Work Experience
Pet Groomer
PetSmart-Allen, TX
August 2023 to November 2024
Started off as cashier, helping customers with transactions, customer service, stocking and merchandising. Then promoted to dog bather. Bathing and grooming dogs. Guest Service Agent
Target-Allen, TX
August 2021 to September 2022
Helped customers with transactions, cash handling, stocking, merchandising and customer service Supervisor
UPS-Bridgewater, NJ
August 2015 to April 2020
I started off as just a general preloader, where I would load trucks in preparation for delivery. I received a promotion to preload supervisor within the first 6 months. I would manage all preload employees of my shift, getting their devices to them and making sure each truck was loaded in a timely manner. I received an additional promotion to supervisor in CARWASH Department, within the next year. I was in charge of opening up the building: received key to open all entries and exits of building. I started up all the computers and machines in car wash office. I printed out the quality control checklist for the employees of night shift to conduct QA checks. Then I would spot check vehicles to ensure they were good for use, if not i would select alternative vehicles to use. I would check in with mechanics to get ETA on when vehicles that needed maintenance would be ready for use again. I held daily meetings with all my employees to go over safety tips and plans for the shift, as well as delegate employee assignments for the shift. I would make sure each employee had all devices needed for their tasks. Hourly checks on employee progress throughout shift. I conducted follow ups with drivers on when vehicles would be brought back to ensure there was space to park said vehicles. I was also in charge of keeping up with employee schedules and hours.
Education
High school diploma
Hebron High School - Carrollton, TX
August 2009 to June 2012
Skills
• Pet Care (1 year)
• Front Desk (8 years)
• Communications (10+ years)
• Pet Grooming (1 year)
• Cash Handling (10+ years)
• Team Management (8 years)
• Customer Service (10+ years)
• Time Management (10+ years)
Contact this candidate