Customer Service Call Center

Cover Letter

Chiamaka Kpadeuwa Chicago, IL *****

****************@***.*** 773-***-****

Hiring Manager

Dear Hiring Manager,

I am writing to express my interest in a customer service or call center representative position at your company. With several years of experience working in fast-paced, customer-focused environments, I have developed a strong foundation in communication, problem-solving, and conflict resolution.

In my previous roles at Oak Street Health and PeopleReady, I consistently delivered high-quality service by handling a high volume of customer interactions with empathy and efficiency. I was recognized for achieving top performance metrics in call volume and customer engagement. My ability to adapt quickly, maintain professionalism, and resolve issues effectively would make me a strong asset to your team.

I am excited about the opportunity to contribute to your customer service goals and to grow with your organization. Thank you for considering my application. I look forward to the possibility of discussing how I can bring value to your team.

Sincerely,

Chiamaka Kpadeuwa

Resume

Chiamaka Kpadeuwa Chicago, IL 60617 ****************@***.*** 773-***-****

Authorized to work in the US for any employer

Professional Summary

Dedicated and enthusiastic Customer Service Professional with proven success in call center environments and fast-paced customer-facing roles. Known for exceptional communication skills, strong problem-solving abilities, and a passion for delivering high-quality service. Experienced in handling high call volumes, resolving issues efficiently, and building lasting customer relationships.

Work Experience

Customer Relations Representative

PeopleReady Chicago, IL

July 2021 Present

-Handled customer invoices and ensured timely resolution of internal service issues.

-Matched candidates with job opportunities, maintaining strong communication with both clients and workers.

-Provided high-level customer support while navigating a fast-paced service environment.

Customer Service Representative (Call Center)

Oak Street Health Chicago, IL

January 2021 February 2021

-Conducted outbound calls to potential patients to promote healthcare services.

-Educated callers on service benefits, leading to increased conversion rates.

-Held the top spot for total calls and successful welcome visits among the team.

Sales Associate

SAS Retail Services Chicago, IL

March 2020 January 2021

-Maintained product displays and restocked shelves based on planograms.

-Supported customer inquiries and ensured clean, organized aisles.

Cashier / Customer Service Representative

May 2018 November 2018

-Operated POS system and provided fast, accurate service.

-Resolved customer complaints with professionalism and efficiency.

Restaurant June 2018 May 2019

-Prepared food to customer specifications while maintaining sanitation standards.

-Delivered excellent customer service in a high-volume environment.

Education

Innovations High School Chicago, IL

High School Diploma 2019

Skills

-Call Center Operations

-Customer Support & Conflict Resolution

-High-Volume Phone Handling

-Salesforce (Basic Knowledge)

-Communication & Interpersonal Skills

-Time Management & Prioritization

-Fast Learner & Team Player

-Cash Handling & POS Systems

Certifications

Food Handler Certificate

Issued: Feb 2019 Certificate ID: IL-1208325 https://www.efoodcard.com/account/download-card/1c1f483ead3ba4233759f84d68aac73c

CPR AID CERTIFICATION

ISSUED JUNE 2025

911 OFFICER /OPERATOR CERTIFICATION NECI 911

ISSUED: JUNE 2025

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