Customer Service Call Center

Kathryn Johnson

925-***-**** ********@*****.*** Pittsburg, CA 94565

Compassionate and service-focused Healthcare Customer Service professional with a strong background in administrative support and front-line security. Certified in Healthcare Customer Service with a solid understanding of patient needs, confidentiality, and front office procedures. Skilled in managing inbound call center high call volumes, resolving inquiries efficiently, and supporting both clinical staff and patients. Adept at using Microsoft Office and QuickBooks and maintaining detailed records in fast-paced environments. Dedicated to delivering exceptional service and creating a positive patient experience.

Professional Experience

Security Officer, Allied Universal Security, Concord, CA Nov 2011 – May 2024

Maintained safety and security in clinical and commercial environments through vehicle patrol and site monitoring.

Assisted patients, staff, and visitors with directions and safety escorts, supporting a welcoming environment.

Observed and reported incidents, demonstrating attention to detail and adherence to confidentiality protocols.

Administrative Assistant, Reynolds Construction – Pittsburg, CA Aug 2003 – Feb 2012

Processed payroll and managed accounts payable/receivable using QuickBooks, ensuring accuracy and timeliness.

Created professional correspondence and invoices using MS Word and Excel.

Handled call center inquiries, payment discrepancies, and account updates with professionalism.

Managed office operations including scheduling, travel arrangements, and file maintenance.

Education

Allied Health, Medical Office Procedures and Administration Fundamentals Certificate May 2025

Futuro Health, Healthcare Customer Service Paraprofessional Certificate Dec 2024

Human Touch Healthcare Training – 2024

ITT Technical Institute – Lathrop, CA Associate of Arts in Visual Communication May 2013

Core Competencies

Inbound Call Center Experience

Healthcare Customer Service

Administrative Support & Scheduling

Patient & Visitor Assistance

Microsoft Office Suite (Word, Excel, PowerPoint)

QuickBooks

Call Center & Phone Etiquette

Data Entry Clerk (Ten-key by touch)

Confidentiality & Professional Communication

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