Customer Service Team Members
Resume:
Sarah-Elizabeth Lamptey Business Management Intern
Customer service
Data analysis
SKILLS
CONTACT Conflict resolution
Alexandria, VA Team building
703-***-**** Time management
Microsoft Excel
**************@******.***
Coaching
Documentation and reporting
JENI'S SPLENDID ICE CREAMS LLC - Washington, DC Team Leader
EXPERIENCE 05/2025 to Current
Provided coaching and feedback on employee performance, encouraging professional
development.
Monitored daily workflow to ensure adherence to established policies and procedures.
Developed strategies for problem solving and conflict resolution among team members.
Ensured compliance with all safety regulations in the workplace.
Motivated and empowered team members to build customer satisfaction and loyalty to
support retention and growth.
Conducted regular performance reviews to assess individual team member progress.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Panda Express - Richmond, VA Front of House/Shift Leader
01/2024 to 08/2025
Adhered to company policies regarding cash handling procedures.
Ensured that all staff was following health and safety regulations at all times.
Trained new employees in restaurant policies, procedures and job duties.
Checked supplies throughout shift ensuring adequate levels for upcoming shifts.
Assigned tasks to team members according to their abilities and workloads.
JENI’S SPLENDID ICE CREAMS LLC - Alexandria, VA Ambassador
11/2022 to 01/2025
Collaborated with team members to maximize productivity and efficiency.
Resolved customer issues promptly in a professional manner.
Operated cash registers to process payments from customers.
Developed positive customer relationships through friendly greeting and excellent service.
FAMOUS DAVE'S BAR-B-QUE - Alexandria, VA Host/To-Go Server
10/2022 to 06/2023
Answered customer inquiries regarding the menu, restaurant services, and special
promotions.
Greeted guests upon arrival and provided them with menus.
Balanced cash drawers at the end of each shift.
Assisted other departments when needed such as bussing tables or delivering food
Maintained cleanliness of lobby area, including wiping down tables and chairs.
JIMMY JOHN'S - Alexandria, VA Sandwich Artist
06/2021 to 01/2022
Ensured all menu items were prepared in accordance with health and safety standards.
Upsold additional items to increase store profits.
Prepared food items, such as sandwiches, according to customer orders or company
recipes.
Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
EDUCATION
Virginia Commonwealth University - Richmond, VA 2023-2027
Bachelor of Science in Business Management GPA 3.3
West Potomac HS - Alexandria, VA 2019-2023
High School diploma GPA 3.3
ACTIVITIES BizCafe Business Simulation — Participant Sophomore Year, Virginia Commonwealth University
Managed a simulated coffee shop for 16 weeks, making decisions in operations, marketing, human resources, and finance.
Analyzed financial statements and customer satisfaction reports to optimize profitability and business performance.
Developed skills in pricing strategy, budgeting, staffing, inventory management, and forecasting.
Virtual Career Academy — Fairfax County Summer 2021
Completed an intensive virtual career readiness program focused on resume Student Journalist — The WP Wire Senior Year, West Potomac HS
development, LinkedIn profile creation, mock interviews, and job applications. Wrote and published feature articles, including a teacher profile and a coach/sports feature.
Participated in career panels, communication workshops, emotional intelligence training,and money management sessions. Conducted interviews, performed research, and met strict publication deadlines.
Successfully built job readiness skills during COVID-19 while participating in Zoom workshops, career assessments, and
Developed strong writing, editing, and communication skills.
professional assignments.
Contact this candidate