Customer Service Social Media
Resume:
TIMOTHY GEAN QUICK
QUEENS, NEW YORK, 11691
*******.*******@*****.***
TO ACQUIRE A PROFESSIONAL POSITION WITH THE OPPORTUNITY FOR GROWTH AND DEVELOPMENT IN MARKETING, COMMUNICATIONS OR CUSTOMER RELATIONS.
WILLING TO RELOCATE: ANYWHERE
AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER
Work Experience
Independent Contractor
Self-Employed –Remote/On-Site
February 2022 – Present
1.B2C Marketing & Advertising - Developed and executed marketing strategies for small businesses, including social media campaigns, email marketing, and targeted advertising to drive customer engagement and sales growth.
2.Sales & Retail Support: Provided consulting services to retail clients, optimizing sales processes, improving customer service protocols, and implementing upselling techniques to increase revenue.
3.Warehouse Operations - Assisted clients in streamlining warehouse operations, including inventory management, order fulfillment, and logistics coordination to improve efficiency and reduce costs.
4.Customer Service Support - Offered remote and on-site customer service solutions, including handling inquiries, resolving complaints, and improving client satisfaction through personalized support.
5.Clerical & Administrative Management: Managed administrative tasks for clients, including data entry, file management, scheduling, and payroll processing, ensuring smooth business operations.
6.Project Management- Oversaw multiple client projects simultaneously, ensuring timely delivery and adherence to quality standards.
7.Market Research & Analysis - Conducted market research to identify consumer trends and provided actionable insights to clients for strategic decision-making.
8.Successfully managed administrative tasks ensuring seamless business operations and timely project completion.
Seasonal UPS Handler
UPS - Maspeth, NY
Aug 2022 to January 2023
1.Operated in a high-paced warehouse environment, ensuring efficient handling and processing of packages.
2.Successfully managed the increased workload during the Holiday Rush season, maintaining high performance under pressure.
3.Maintained a clean and orderly work area, adhering to safety and organizational standards.
4.Acquired and utilized valuable skills in scanner ID and package placement identification, enhancing operational accuracy.
5.Collaborated effectively with team members, fostering a cooperative and productive work environment.
6.Operated conveyor belt systems, ensuring smooth and continuous workflow.
Barback
Nostrand Avenue Pub - Brooklyn, NY
March 2022 to June 2022
1.Executed bar opening and closing procedures.
2.Efficiently restocked spirits and glassware.
3.Maintained organization of communal areas, including backyard and front of house.
4.Managed challenging patrons with professionalism and courtesy.
5.Acquired basic bartending skills, such as beer pouring.
6.Monitored keg gauges and maintained order in the deep freeze area.
Catering Attendant
KM Concessions at Denver Zoo - Denver, CO
*September 2021 to February 2022*
1.Seasonal position managing catering services for groups exceeding 150 attendees
2.Acquired basic bartending skills
3.Organized visual display operations for events, including art placement and seating arrangements
4.Coordinated banquet arrangements
5.Assisted vendors with venue setup
6.Performed various roles within zoo operations, such as cashier and tour guide
Gallery Host Lead
Immersive Van Gogh Exhibit Denver - Denver, CO
Dec 2020 to March 2021
1.Led team in welcoming guests with a warm smile.
2.Coordinated and managed guest requests, ensuring timely accommodation.
3.Oversaw wake-up call scheduling and account charge reviews during check-in.
4.Collaborated closely with maintenance, housekeeping, and sales teams to resolve service issues efficiently.
5.Verified personal and payment information for accuracy, providing final approval.
6.Supervised prompt delivery of messages, mail, and packages.
7.Managed overall guest registration, seating arrangements, and issuance of memorabilia.
8.Answered calls with proper etiquette, providing guidance to team members.
9.Conducted peer mediation to address and resolve conflicts among staff.
10.Verified customer credit and payment methods, maintaining financial integrity.
Smoothie Prepper & Counter Help
HIBlend Health & Café, Honolulu, HI
June 2020-Jan 2021
Ability to prepare and blend smoothies efficiently.
Experience in handling cash transactions and customer service.
Knowledge of health and nutrition products.
Strong communication and interpersonal skills.
Capability to maintain a clean and organized work environment.
Familiarity with food safety regulations and guidelines.
Back of House Team Member
Gordon Biersch Brewery - Honolulu, HI
January 2020 to June 2020
1.Efficiently placed sanitized dishes in the dishwasher in compliance with health codes in a fast-paced restaurant environment.
2.Adeptly stocked dishes, glassware, and silverware, ensuring quick availability during peak hours.
3.Maintained a clean and organized work area, adhering to upscale dining standards.
4.Expertly swept and mopped the kitchen at the end of each shift, maintaining hygiene and safety.
5.Thoroughly completed opening/closing duties as per established procedures.
6.Immediately reported any health/safety concerns to management, contributing to a safe workspace.
7.Performed additional assigned tasks with attention to detail and professionalism.
Guest Services/Greeter
Pearl Harbor Aviation Museum - Aiea, HI
June 2019 to January 2020
1.Greeted patrons at entry and exit points, ensuring a welcoming experience.
2.Provided historical information related to the museum, enhancing visitors' educational experience with detailed talks on aviation history.
3.Maintained sanitation standards for visitor health, contributing to a comfortable and clean environment.
4.Attended meetings and team-building sessions, fostering collaboration and professional development.
5.Collected tickets and recommended activities in the museum and Oahu, sharing local travel and leisure tips to enhance guests' overall visit.
6.Gained extensive educational knowledge about World War II history and aviation, further enriching the visitor experience through informative interactions.
Store Associate/Key Holder
Chapel Hats - Sheraton Waikiki - Honolulu, HI
September 2018 to June 2019
1.Independently opened and closed the store daily, ensuring all procedures were followed accurately.
2.Managed the security alarm system, including arming and disarming it, and responding to any security incidents promptly and effectively.
3.Maintained the cleanliness and organization of the store, creating a welcoming environment for customers.
4.Assisted cashiers during peak times to ensure smooth and efficient customer service.
5.Developed and set employee schedules, balancing shifts to meet store needs and enhance team performance.
6.Attended to customer inquiries, providing exceptional service and resolving issues swiftly.
7.Regularly filled in for the store manager, handling all aspects of store management and operations autonomously.
8.Upsold items to international customers, increasing sales and contributing to store revenue goals.
9.Performed clerical tasks using Word, Excel, and Gmail Suite, including inventory management and daily reports.
10.Advised hotel guests on dining, shopping, and relaxation spots, enhancing their overall experience and satisfaction.
Dispatch Supervisor
Manhattan Business Service – New York, NY
January 2017 – April 2018
1.Supervised a team of bicycle couriers, ensuring timely and accurate delivery of packages throughout New York City.
2.Handled and directed a high volume of incoming calls, providing clear and professional communication.
3.Utilized Microsoft Office Suite (Excel, Word, PowerPoint) to manage dispatch operations and prepare internal reports.
4.Maintained a clean and well-organized office environment, supporting operational efficiency.
5.Managed all incoming and outgoing mail duties with precision.
6.Coordinated delivery schedules, assigned routes, and provided detailed instructions to couriers.
7.Performed administrative errands and tasks on behalf of executive management.
8.Processed weekly payroll, maintaining confidentiality and accuracy.
9.Executed high-volume data entry, supporting logistics tracking and client invoicing
MORE EXPERIENCE AVAILABLE UPON REQUEST…
EDUCATION/EXPERIENCE/Volunteer Works
Bachelors of Arts degree in Business Marketing/ Communications/ CIS
Post University - Waterbury, CT
April 2016 to PRESENT-
Associates of Arts in Business Administration/Computer information Systems
Post University - Waterbury, CT COMPLETED - June 2018
Skills
Excel
Microsoft Office
Market Research
Data Entry
File Management
Social Media Management
Social Networking
Management Experience
Catering
Banquet Experience
Coffee Experience
Barista Experience
Phone Etiquette
Team Management
Computer Networking
Upselling
Restaurant Experience
Guest Services
Heavy Lifting
Marketing
Presentation Skills
Public Relations
Sales Management
Leadership
Host/Hostess
Pricing
Serving Experience
Leadership
Supervising experience
Customer service
Team management
Sales management
Upselling
Presentation skills
Guest services
Cash register
Marketing
Serving
Restaurant experience
Market research
Public relations
Data analysis skills
Social media management
Clerical experience
Bartending
Research
Computer networking
Store management
Cash handling
Food handling
Barista experience
Sales
POS
Front desk
Operating systems
Internship/ Volunteer experience
ButchDiva - Fashion Social Media Marketing intern. Summer 2016
Developed tools and methods for collecting data such as surveys, opinion polls or questionnaires
Collected and analyzed data to identify consumer trends
Researched consumer opinions and marketing strategies and proposed adjustments to current strategies accordingly
Created graphic representations of data and translating complex research into easily readable content for stakeholders and other departments
Prepared marketing proposals and presentations based on company needs
Measured consumer satisfaction with products or services
Monitored and managed the company’s social media platforms, adjusting outreach tactics as needed
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