Customer Service Patient Care
Resume:
Julie Lucero
Littleton, CO *****
**********@***.***
Professional Summary
Accomplished Patient Care Technician with a proven track record at Kroger, adept in vital signs monitoring and delivering compassionate patient support. Excelled in high-stress environments, enhancing customer loyalty at Home Depot through effective dispute resolution. Demonstrated leadership as Lead Teller at Wells Fargo, mentoring team members and ensuring transactional accuracy.
Accomplishments
Documented and resolved [Issue] which led to [Results].
Supervised team of [Number] staff members.
Resolved product issue through consumer testing.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Collaborated with team of [Number] in the development of [Project name].
Skills
Vital signs monitoring
Patient observation
Blood glucose testing
Specimen collection
Patient services
Work History
September 2022 - Current
Kroger - Ken Caryl Littleton
Patient Care Technician
Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
Operated electronic health record systems to efficiently document patient information and manage care plans.
Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained clean and safe environment to promote patient safety and comfort.
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
March 2020 - September 2022
Home Depot - Denver, PA
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
April 2018 - January 2022
Macy's - Littleton, CO
Cosmetic Consultant
Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Protected store assets and inventory via loss prevention procedures.
Delivered product demonstrations and sample applications, raising exposure of key brands.
March 2012 - December 2020
Wells Fargo & Company - Conifer, CO
Lead Teller
Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Mentored junior tellers, fostering professional growth and improved performance within the team.
Investigated and promptly resolved issues with patron accounts.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Introduced customers to other bank team members to help meet financial needs.
Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
Answered inquiries regarding checking and savings accounts and other related products.
Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
July 2015
Oxford Community College
Associate of Arts
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