Customer Service Legal Research

Britney Nguyen

**** **** ** ******* ** ***** 714-***-**** ****************@*****.***

www.linkedin.com/in/britney-nguyen-b575a1227

Experience

COPYRIGHT INTERN LAW FIRM OF HIGBEE & ASSOCIATES AUGUST 2024 - JANUARY 2025

· Infringement recovery

· Engage with a dynamic national law firm, gaining practical experience in a flexible, casual environment.

· Screen new cases for completeness and investigate potential claims for viability.

· Develop key legal skills, including legal research, client communication, negotiation, and understanding litigation procedures and pre-trial investigations. SERVER, FOOD RUNNER, BUSSER 18 FOLDS SEPTEMBER 2021 – SEPTEMBER 2024

· Excel in a fast-paced environment, seamlessly fulfilling roles as server, host, and bartender.

· Efficiently take and process orders while serving food and beverages.

· Quickly clear and reset tables, manage to-go orders, and handle phone inquiries.

· Oversee sections of 5-6 tables, delivering exceptional customer service and ensuring timely service. Education

UCLA EXTENSION PARALEGAL TRAINING PROGRAM JANUARY 2025 - JUNE 2025

-Gained expertise in legal research and writing using Westlaw and LexisNexis.

-Drafted pleadings, motions, discovery requests, subpoenas, and other legal documents.

-Analyzed case law applying IRAC and CREAC formats. B.A. IN SOCIOLOGY SEPTEMBER 2023 - JUNE 2025 UNIVERSITY OF LOS ANGELES, CLASS OF 2025 A.A. IN SOCIOLOGY AUGUST 2021 - MAY 2023 CYPRESS COMMUNITY COLLEGE, CLASS OF 2023 Skills & Abilities

· Excellent interpersonal and communication skills

· Poised and effective under pressure

· Fluent in Vietnamese

· Efficient time management

· Experienced in multiple restaurant roles

Activities and Interests

Vietnamese Girl Scouts 7 Years

Acquired invaluable skills and insights from seasoned mentors, effectively disseminating this knowledge to fellow Girl and Cub Scouts through interactive activities and peer instruction. Designed and facilitated educational sessions while assessing participant progress. Engaged in and contributed to a range of volunteer initiatives, including fundraising drives, programs for the homeless, and environmental clean-up efforts.

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