Customer Service Specialist
Resume:
MELANIE O’NEAL
CUSTOMER SERVICE SPECIALIST
CONTACT
*********@*****.***
PROFILE
Friendly customer service representative with eight years of experience solving customer issues. Flexible in handling issues and managing the needs of customers. Works well with other team members. Excited about the prospect of working in a customer service position to help improve the customer experience.
SKILLS
Customer Service
Organization
Communications
Creativity
Critical Thinking
Independent Worker
Quick learner
Microsoft Suite
PeopleSoft
Workday
CRM
EXPERIENCE
Walmart – Deli/Bakery Associate
February 2023 – February 2024
Cleaned, stocked and restocked workstations and display cases.
Prepared customer and catering orders.
Assisted other team members with completing orders and meeting deadlines.
Trained new associates.
Acted as team lead when manager was on vacation.
New Orleans Bar & Grill - Server
April 2021 – June 2022
Greeted customers with a smile.
Took orders and relayed orders to the line cooks.
Ensured customer orders were correct.
Checked customer identification cards.
Received and processed payments from customers.
Antioch Baptist Church - Receptionist
May 2017 – August 2017
Handled incoming and outgoing telephone calls.
Performed administrative and clericals tasks.
Scheduled appointments for pastor.
Greeted guests, answered their questions, and directed them to their destination.
EDUCATION
Atlanta Metropolitan State College
Coursework towards Associate’s degree
High school diploma
Westlake High School
May 2016
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