Call Center Customer Service
Resume:
BRITNYE MITCHELL
PROFESSIONAL SUMMARY
Dedicated customer service professional with over 5 years of call center experience handling high-volume inbound and outbound calls. Skilled in resolving customer inquiries, diffusing conflict, and ensuring customer satisfaction through clear communication and fast problem-solving. Proficient in clerical support and payment processing with a consistent track record of delivering positive results in fast-paced environments.
SKILLS
• Call Center Operations & CRM Systems Customer Service & Conflict Resolution
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• Cash Handling & Payment Processing Excellent Communication & Interpersonal Skills
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Proficient in QuickBooks, Excel, and
Office Software
• • Organized and Detail-Oriented
• Schedule & Time Management
WORK HISTORY
November 2023 - Current
Allied Universal Security Services - Security Guard, Atlanta, GA April 2021 - October 2023
Alorica - Call Center Representative, Atlanta, GA
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
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• Responded quickly to emergencies to assess and deflect issues. Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
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• Completed full building and grounds patrols to spot and investigate concerns. Maintained detailed incident reports, logged daily activities, and documented security patrols to ensure accurate records and support effective communication.
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Handle 60-100 inbound and outbound calls daily, resolving customer issues related to billing, product information, and service concerns.
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Use CRM systems to document interactions, follow up on customer needs, and maintain accurate records.
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Assist customers with account setup, troubleshooting, and service upgrades across telecom and utility accounts.
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**************@*****.***
Atlanta, GA 30312
EDUCATION
Graduate Certificate,
Aesthetics / Cosmetology
Elaine Sterling Institute,
Atlanta, GA
Expected in December 2025
High School Diploma
Lithonia High School,
Lithonia
May 2018
October 2019 - March 2021
Pristine Business Solutions - Customer Service Representative, Atlanta, GA June 2019 - October 2019
Axalink Shipping - Office Assistant, Covington, GA Meet and exceed performance metrics, including call resolution time, customer satisfaction scores, and adherence rates.
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De-escalate challenging situations by actively listening, providing solutions, and offering follow-up support.
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Responded to customer inquiries via phone and email, resolving issues promptly and professionally.
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Maintained customer records, updated information, and processed account adjustments.
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Tracked customer complaints and feedback, working with the team to improve service processes.
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Assisted in training new team members on customer service standards and cash handling procedures.
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Greeted customers, offered assistance, and provided product information to facilitate purchases.
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• Processed high-volume transactions at the register with accuracy and efficiency. Handled customer returns and exchanges, providing positive solutions and enhancing loyalty.
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Supported customer interactions by greeting visitors and handling phone inquiries professionally.
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Managed account payments, issued receipts, and ensured accurate record- keeping.
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Coordinated with team members to maintain organized office files and track documentation.
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Delivered administrative support by preparing documents, managing schedules, and assisting with daily operations.
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