Medical Records Customer Service

Tikila Patterson

Cell 305-***-****

********@*****.***

PROFILE

Detail-oriented, accurate, and observant. Well-organized and proficient at multitasking. Excellent customer service aptitude. Outstanding interpersonal and communication skills. Quick learner who can rapidly retain information. Team player who easily establishes rapport and trust. Computer literate: IDX Web, Meditech, Availity, MS Word, Excel, Outlook, Internet Explorer, On base, Epic, Cerner, Care. Accurately performs advanced clerical duties daily. Maintains file charts received for patients scheduled. Schedule procedures and OV appts. Training for staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.

PROFESSIONAL EXPERIENCE EMPLOYMENT HISTORY

02/15/2021-Present

University of Miami-Sylvester-Plantation

Sr. Clinical Assistant

Duties: Process and request prior approval for external Imaging. Process Tumor Profiling requests, collect and prepare specimen and submit for testing. Coordinate Peer to Peer for denied imaging, medications. Process outgoing mail, deliver and pick up. Retrieve medical records, imaging, and other pertinent reports. Supports department with clerical duties, to include scheduling appointments, provide information to callers or connects callers to appropriate staff, sending faxes and emails, and scanning and copying documents. Covering Administrative Assistants when out of the office.

05/2012-10/2020

UMH Medical Specialty Care Center

Unit Secretary

Duties: Managing and optimizing the Hepatology/GI clinical schedule. Answer phones, triage, and follow through on messages and information requests. Responsible for scheduling, managing and confirming outpatient clinic appointments and GI Motility procedures for 8 providers. Facilitate and act as a point of contact for clinical needs. Proactively fills cancellations, reschedules and/or other unanticipated openings. Interacts daily with clinic nursing staff. Request medical records, pathology slides, x-rays and any other relevant reports. Verify patient's demographic and financial/insurance coverage info. Request authorization for external diagnostic procedures. Upload medical records and images- (from CD) to patients’ chart.

University of Miami 1/2009-5/2012

UM Dept of Radiology- Patient Access Rep

UM Dept of Surgery-Kidney Transplant- Patient Access Rep

Duties: Check out, collect payments for service, balance cash drawer and batch, check to ensure that the diagnostic and procedures entries are complete and accurate, schedule and obtain pre-certification or auth for future appointments, provide patients with information about the appt, obtain, make copies and verify patient's demographic and financial/insurance coverage info, enter info into the IDX system, ensure that patients sign financial responsibility forms, receive calls from potential patients and determine their needs, process prescription refill request, other duties as assigned. Verify demographic information and referring MD (PCP) on admission and enter information in CARE and med page. Patient interview. Notify dialysis center, Nephrologist office, & out pt team of transplant date, within 24hrs. Send final discharge summary with cover letter to Nephrologist (PCP) after each discharge. Update census in database daily. Update meds in CARE on discharge. Prepare immuno list daily for team. Schedule all appointments, obtain authorizations as required and notify patient (give printed appt list). Call designated pt with delinquent labs and generates delinquent letters. Handle incoming and outgoing mail. Answer calls and document information as required. Assist in pharmacy faxing / fax discharge sheet to outpatient coordinators. Assist in patient social worker and physician assistant with discharge coordination; communicate all pertinent information with outpatient team.

University of Miami Plantation-CTU SCHEDULER

11/2016 -02/2018

Duties: Schedules and coordinate complex CTU infusion appointments based on length of treatment and nurse to patient ratio. Serves as a liaison between patient, facility, and physicians to ensure CTU appointments are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed. Training for staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.

09/2002- 05/2008

Open MRI of Miami-Dade, Ltd.

Aventura, FL

OFFICE SUPERVISOR

Duties: Preparing documentation and responses for legal inquiries, litigation, and court appearances.

Accurately completes all associated documentation required for billing purposes. Schedule and

perform depositions as Office Supervisor, record custodian, and billing. Schedule/Confirm

appointments; Obtain/Verify authorizations. Confirms ins coverage; Reviews contraindication

checklist with patient; Collect co-payment; Assist referring physicians and their staff; Fax reports

to physician’s office; Maintains general appearance of work/patient area; Answer/screens

incoming calls and directs calls as necessary. Training for staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.

EDUCATION

Hialeah Miami Lakes

High School Diploma

1991

National School of Technology

Health Service Admin AS

Specialized Assoc Degree

1997

Florida Atlantic University

Certified Medical Business Mgmt. Certificate

2006

References Available Upon Request

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