Customer Service Continuous Improvement

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KATIE

RUDAO

K

R

**** **** *** **********, ******* 32068, 386-***-****, *************@*****.*** Goal-oriented and dedicated to continuous improvement and driving positive business impact. Talented problem- solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.

• Time management • Loss prevention • Customer service

• Regulatory compliance • Decision-making • Risk management

• Goal setting • Policy implementation

Paraprofessional January 2021 - Current

Clay County District School Green Cove Springs, FL

• Instructed students on concepts outlined in lesson plans.

• Mentored struggling students, explaining class materials, and helping with specific problems.

• Prepared and organized classroom materials, supplies, and equipment as needed.

• Maintained accurate records of student attendance, grades, and progress reports.

• Participated in professional development and training to boost skills.

• Monitored student progress and provided feedback to teachers and parents.

• Responded to emergencies with level-headed approach to de-escalate and calm students. Shift Manager January 2015 - December 2018

Advance America Oregon, Ohio

• Kept inventory within optimal levels and organized for easy accessibility.

• Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.

• Upheld strict safety and security standards to protect consumers and assets.

• Resolved escalated inquiries and concerns for positive outcome.

• Created positive work environment to meet company, state and federal employment guidelines.

• Assisted customers with product selection, answering questions, and addressing concerns as needed. Shift Manager/Key Holder January 2012 - December 2015 Goodwill Incorporation Oregon, Ohio

EDUCATION

LANGUAGE

• Trained and mentored employees to improve sales and customer service skills.

• Participated in cross-functional projects aimed at improving overall organizational security measures.

• Delivered consistent service to customers with proper staff coverage and well-trained employees.

• Enforced security protocols, teaching staff to observe customers and report concerns.

• Responded promptly to emergency situations requiring immediate attention from key management staff.

• Coordinated smooth front-end operations, overseeing front-line employee work. Shift Manager February 2011 - March 2014

Arby's Oregon, Ohio

• Resolved escalated inquiries and concerns for positive outcome.

• Kept inventory within optimal levels and organized for easy accessibility.

• Motivated employees using strategic leadership style.

• Maintained high performance levels by successfully training, monitoring, and motivating shift employees.

• Created positive work environment to meet company, state and federal employment guidelines.

• Prepared daily sales reports and submitted them to upper management for review.

• Assisted customers with product selection, answering questions, and addressing concerns as needed. GED June 2014

Owens Community College, Perrysburg, Ohio

Native

English

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