Executive Assistant Office Administrator

p 470-***-**** e **********@*****.*** w https://www.linkedin.com/in/thoneisha-thomas-4aa0ba199 Thoneisha Thomas

Highly dynamic Office Administrator & Executive Assistant with 20+ years of expertise in front-office operations & assisting C-level executives. Adept in providing administrative support to office staff to ensure optimal productivity & efficiency. Demonstrating a proven ability to manage multiple priorities in a deadline-driven environment, while remaining attuned to the ways in which I can be of service. Excellent at multitasking, with proficiency in managing & dealing with a large volume of business inquiries. Dedicated & focused, excels at prioritizing, project management & business marketing. An upbeat team player & leader with an expansive toolkit of interpersonal skills & business operations knowledge. Financial Administrator with a focus on budgeting, tax preparation & operational accounting. Newton County Schools- (May 2024- Present) Kindergarten Paraprofessional/Front Office

• Supporting role in providing teacher and front office with instructional/ non- instructional and administrative support.

• Classroom Management

• Student supervision

• Individual support for students as well as students with autism.

• One on one small group instructions.

• Supervising

• Maintaining a positive and productive learning environment. H&R Block 2022 – present Tax Professional & Executive Assistant to Regional Manager

• Tax Professional

• First point of contact for clients (phone, virtual & in-person)

• Project planning

• Verification & maintenance of tax documents to ensure accuracy & proper records storage

• Expense reporting, budgeting & tax preparation

• Financial records reviewer & submission professional

• Implemented marketing tactics leading to a 27% increase in returning clients

• Regional Manager support (calendar & email/inbox management, accompaniment to multiple locations within the region, process improvement in local offices, meeting management, presentation creation)

• Tax Pro Trainer & Mentor

Duke Energy 2021 – 2022 Financial Administrator & Customer Service Lead

• Client communication via chat, IM & phone leading to a high response rate of 99%

• Management of remote office team & customer service leads

• Customer service expert with a focus on mitigating risk & business development

• Reconciled general ledger accounts, invoices, credit card statements & investigated variance

• Produced monthly reports outlining latest financial information such as expenses, income & outstanding balances

•Support the quarterly financial audit processes through the preparation of standard reports with a 97% accuracy rate

MAT Trucking 2018 – 2021 Office Administrator & Logistics Manager

• Dispatching & receiving

• Over-the-road truck driver liaison

• Management of shipping inventory, track & trace, maintenance of yard inventory logs

• Vendor price negotiator

• Truck maintenance & auditing to ensure drivers are maintaining proper road habits trade show setup,

• Act as a “right hand” support to the owner & co-owner

• Tax preparation

Occie’s Tackle Box 2009 - 2012 Front End Manager

• Store operations (staff development, hiring, recruiting, etc.)

• Office supply maintenance

• Managed front end staff of 17 employees

p 470-***-**** e **********@*****.*** w https://www.linkedin.com/in/thoneisha-thomas-4aa0ba199

• Marketing & sales project management

• Developed a system to measure CSAT focused on optimizing customer relations

• Designed & conducted training sessions receiving 98% positive feedback

• Creative Design (social media posts, templates, newsletters, internal communications, webinars, etc.)

• Maintained accurate records of customer interactions & transactions in the customer database Key Skills

Marketing Financial Operations Leadership & People Management Account Management Learning

& Development Operational Effectiveness Continuous Process Improvement Typing (60-70 wpm) Expense Reporting Data Entry Inbox/Email Management Scheduling Project Planning Travel Arrangements Research Social Media Design Presentation Creation Customer Relationship Management (Grievances, Email Responses Interpersonal & Effective Communication Employee Engagement Purchasing

Software

Microsoft 365 Google Suite SMART Outlook Zoom Skype SAP Flori QuickBooks MailChimp Education

Strayer University 2014 – 2018

Bachelor of Arts in Business Administration & Management Associates in Business Marketing

Awards & Achievements

Top Performing Manager (2018-2019) Employee Engagement President (2010 - 2012) Employee Highlight (3x in 3 years)

Organizations

WISE: Women Inspiring Success & Excellence BCRG: Black Colleague Resource Group Employee Engagement & Wellness Community

Interests

Work/Life Balance Advocate Volunteer Work & Social Causes Marketing Creative Design (social media, newsletters, organizational collateral & handbooks, etc.)

Contact this candidate