Customer Service Representative
Resume:
Latasha Collier
Omaha, NE *****
***************@*****.***
Professional Summary
To obtain a position in the customer service field, where I can learn new skills as well as apply the ones that I've already learned.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
North End Teleservices-Omaha, NE
May 2024 to Present
• Utilize standard technology, such as telephone email invite browsers.
• Navigate to the appropriate pre-scripted responses, which is required to be read, verbatim to provide basic general and claim specific information.
• Follow established and documented policies and standard operating procedures, such as working with the various systems time keeping documentation of calls from end to end, and Adhering to ethic and privacy rules.
• Assist colors with filling out the application and submitting it electronically to plan providers for processing.
• Complete basic call log documentation and related call details for each phone inquiries, such as clicking radio buttons to confirm which scripted were read during calls. Customer Service Representative
Ameritas Life Insurance Corp-Lincoln, NE
May 2022 to May 2024
• Research customer needs and problems and developed informed. Innovative solutions provide decisive actions within define perimeters and authority to build customer loyalty while maintaining the financial procedural integrity of the case and proactively, communicating with the customer.
• Examine and process complex financial transactions relating to customer accounts.
• Fields customer inquiries and provide empathy and patience with our customers.
• Possesses a working knowledge of the functions and systems across the organization, as they relate to administrative functions.
• Communicate with producers and customers providing support on the various cases.
• Meets or exceeds Service standards with respect to accuracy, turnaround time, and overall quality of products and services.
• Responsible for account reconciliation by using appropriate systems.
• Play corresponds with legal and compliance department as necessary for assistance in handling complex cases and customer complaints.
• Handles and complete special assignments and projects within provided time frames.
• Stay abreast of products in case, education and associate training and coaching identifies and resolve systems and processing related issues.
529 Savings Plan Specialist
Union bank and trust-Lincoln, NE
June 2021 to April 2022
Provide excellent customer service to each caller, Work closely with investors and Financial advisors By phone Regarding incomplete paperwork or research request disperse funds to schools and beneficiaries Also took payments for the investment plans
Customer Service Analyst
Mutual of Omaha-Omaha, NE
February 2019 to June 2021
I answered calls for medicare supplement policies and life insurance policies active payments edited account info check claim status is and terminated policies. I made employee of the month twice and employee of the week three times Ccr
Early Out Services, Inc.-Omaha, NE
May 2018 to February 2019
Third party inbound and outbound calls for methodist to collect patient balances. Helped patients obtain financial assistance or bank loans to pay off hospital balance. Answered calls for patients regarding upcoming procedures, prices, and insurance verification. Direct Sales Rep
Omaha Steaks-Omaha, NE
July 2017 to April 2018
• Placed a high volume of outbound calls • Generated sales by selling products • Provided great customer service • Responsible for meeting daily goals
Employment Verification Specialist
Equifax-West Des Moines, IA
July 2016 to January 2017
• Placed a high volume of outbound calls • Verified employment for different loan agencies • Responsible for providing exceptional customer service • Insured that information provided is correct Account Assure Representative & Call Center Representative Worldwide Access Solutions-Omaha, NE
October 2014 to July 2016
• Answered inbound calls to activate customer's credit cards • Provided great customer service • Ensured all information pertaining to customer credit card account is correct • Offered insurance for their credit cards and processed customer applications • Placed outbound calls to offer customers the option to refinance their homes or cars.
• Started the process of refinancing.
• Researched the best refinancing options for clients • Entered data into the system using multiple databases
Education
High School Diploma
Benson High School - Omaha, NE
January 2007 to December 2010
Skills
• Customer Support
• Direct Sales
• Negotiation
• Call Center
• Outside Sales
• Inside Sales
• Outbound Sales
• Databases
• Customer Care
• Account Management
• CSR
• Very eager to learn
• Microsoft Powerpoint
• Logistics
• Available to work Monday-Sunday OPEN
• Great verbal and written communication skills
• Insurance Verification
• HIPAA
• Quality Assurance
• Customer Service
• Cold Calling
• Telemarketing
• Upselling
• Payroll
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate