Customer Service No Experience

Michaelene Dix

Chicago, Illinois *****

Cell: 773-***-****

E-Mail: ********@*****.***

SUMMARY

Energetic artist skilled at focusing concepts in an organized and persuasive manner. Deadline-driven and highly motivated.

Skilled cleaner with more than 2 years experience in housekeeping and custodial maintenance. Possesses superb interpersonal and communication skills.

Motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities.

Offers comprehensive background in community-based planning, project management and program development.

Focused on providing professional service and support to every office visitor. Will be diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

SKILLS

Personable & friendly

Fast learner

Self-starter

Strong interpersonal skills

Fast, Written and typed communication skills

Leadership

MS Office, PP. Excel

Windows

Multi-tasking

Networking

Meticulous and organized

EXPERIENCE

B&R Services - Laborer

June 2014 to November 2015

Chicago, IL

Applied chalk, sealants and other agents to installed surfaces.

Dug trenches, backfilled holes and compacted earth to prepare for new construction.

Provided accurate measurements and estimated for all projects.

Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

Cleared drains,downspouts and cleaned gutters.

Prepared and cleaned construction sites by removing debris.

Loaded and unloaded building materials used for construction. Iman Clinic - Cleaner Services

April 2014 - Sep 2014

Cleaned in and around the buildings, prioritizing safety at all times.

Spot-cleaned furniture and carpet.

Washed and spot-cleaned files, desktop, office glass, partitions, doors, and walls.

Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming.

Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, and sponges.

Supervised the cleaning, maintenance and care of building and grounds.

Properly labeled and diluted all cleaning solutions.

Chipotle Mexican Grill - Kitchen Manager

August 2017- Dec 2018

Interviewed, hired, and supervised back of house staff.

Trained employees on correct cooking techniques, safety standards and performance strategies.

Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.

Coordinated preparation of customer meals and monitored food handling for safety purposes.

Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.

Completed regular line checks to maximize quality assurance.

Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.

Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or holidays.

Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.

Handled escalated customer complaints to provide full resolutions and promote loyalty.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Controlled portion sizes and garnishing for optimal cost controls.

Reduced food waste 46% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.

Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty. Bath Planet - Sales Representative

Nov 2018-Mar 2019

Secured sales by providing recommendations to promote brand effectiveness and product benefits.

Educated customers on suitable products and services depending on age, needs and inventories to increase sales.

Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Developed relationships with customers and presented promotions that increased, sales and profit.

Greeted possible clientele promptly and responded to questions with knowledgeable service.

Ensured effective customer communication to maintain customer satisfaction and loyalty.

Evaluated competitors and performed market research.

Maintained database of customer and sales information using Excel.

Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs. Thortons Gas Station - Team Member

Aug 2019 - Current

Trained new employees on positions to support team efficiency.

Packed and scanned completed orders for accurate shipment to final destinations.

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Cleaned and sanitized work areas between runs on equipment.

Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.

Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

Upheld high standards of productivity and quality in all areas of operations.

Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.

Unloaded trucks, moved containers to staging area and determined correct storage locations.

Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.

Corrected issues in a timely manner to maintain productivity goals.

Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.

Worked hard to learn all required tasks quickly and maximize performance.

Welcomed customers, offering assistance to help find necessary store items.

Resolved issues regarding customer complaints and escalated worsening concerns to corporate for remediation.

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Processed customer payments quickly and returned exact change and receipts.

Trained new employees in cashiering procedures, offering assistance in resolving issues.

Assisted customers with account updates, new service additions and promotional offers.

Helped customers find specific products, answering questions and offering advice.

EDUCATION

John F Kennedy High School - High School Diploma

Cameo Beauty Academy - Licensed Cosmetologist

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