Customer Service Sales Representative
Resume:
Nancy Gosnell
Cleveland, OH *****
************@*****.***
Professional Summary
Dedicated sales representative with 2 years of experience in customer service and sales, specializing in building rapport and understanding customer needs. Proven ability to enhance customer satisfaction through effective communication and prompt responses. Experienced in negotiating contracts and improving profitability, with a strong focus on delivering exceptional service in fast-paced environments. Seeking to leverage customer service expertise in a dynamic role. Authorized to work in the US for any employer
Work Experience
Apartment Manager
Self-employed owner manager-Boise, ID
February 2017 to September 2024
I was the owner and manager of rental properties in Boise Idaho and in gooding Idaho
• Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards
• Developed and maintained positive relationships with tenants, addressing concerns and resolving issues promptly
• Coordinated move-in/move-out processes including inspections, security deposit handling, and unit turnover procedures
• Maintained accurate financial records including rent collection, expense tracking, and budget forecasting for each property
Sales Representative
On time sports-Boise, ID
May 2022 to January 2024
Cold call phone sales
• Built rapport with customers through active listening and understanding their unique needs
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Responded promptly to inquiries from potential customers via phone calls or emails
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability Package Handler
Ups-Gardena, CA
October 2006 to December 2006
I was a package handler (driver helper) during the holiday season.
• Assisted driver in the safe and efficient delivery of goods to various locations
• Loaded and unloaded cargo from delivery vehicles, ensuring proper handling and securing of items
• Maintained cleanliness and organization of delivery vehicle, ensuring a professional appearance at all times
Education
GED
Sierra Vista School for adults - Chowchilla, CA
February 1996 to October 1996
Skills
• LIHTC
• Organizational skills
• Customer service
• Custodial Experience (1 year)
• Telemarketing
• Property management
• Groundskeeping
• Cold Calling (2 years)
• Sales (2 years)
Certifications and Licenses
Driver's License
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