B.S. Business Administration

Diego Martinez

951-***-**** *****************@*****.*** www.linkedin.com/in/dmart7441 Moreno Valley, CA

PROFILE

Recent University of California, Riverside graduate with a B.S. in Business Administration, Concentration: Information Systems. Offering strong analytical and technical skills in Python, R, Excel and Tableau. Eager to deliver data-driven insights and contribute to problem-solving in a professional role.

EXPERIENCE

UCR Arts, Riverside, CA. February 2024 - March 2025

Visitor Experience

Collected and entered visitor data to create customer profiles, providing valuable insight for targeted marketing strategies and improved visitor engagement

Sold tickets, processed gift store and film transactions accurately and efficiently for diverse visitor groups to ensure a seamless experience.

Provided comprehensive customer support, addressing diverse inquiries and offering detailed information on exhibits and programs to enhance visitor experience.

Managed the front desk, re-routed incoming calls to appropriate upper management, delivered mail to the mailroom, received deliveries, and provided general clerical support

Walgreens, Corona, CA. June 2023 - October 2023

Customer Service Associate

Processed high volumes of customer transactions, accurately managed cash register and promoted credit cards and rewards programs.

Trained new employees on store policies, POS systems, contributing to a faster onboarding process and team efficiency.

Stocked and received new merchandise, handled deliveries, maintained an accurate count of inventory

Captured, edited and printed photographs for Passports, Albums and Posters. Offered translations, instructions, and troubleshooting for customers.

Facilitated secure money transfers and provided crucial translation services to non-English speaking customers, ensuring transaction clarity and safety.

SKILLS

Data Analysis & Management: Data Collection & Entry, Visualization (Tableau, R), Analysis (Excel, Python, R), Database Management, Information Systems

Technical: Graphic Design (Photoshop, Illustrator). Web Design (HTML, CSS, JavaScript). Troubleshooting (Software, Technical Issues). Microsoft Office Suite (Word, PowerPoint, Outlook, Access).

Customer Service: Active Listening, Communication, Problem Resolution

Organizational: Detail Oriented, Time Management, Project Support, File Management, Data Organization and Categorization

EDUCATION

B.S. Business Administration, Information Systems June 2025

University of California Riverside, Riverside, CA

Relevant Coursework: Bus. Data Communications. Data Mining & Visual Analytics. Bus. Application of GIS. Spreadsheet Modeling & Decision Making. Productions & Operations MGMT. MGMT Writing & Communications. Information Technology MGMT.

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