Scrum Master Project Manager

Ngozi Blessing Offorka. Project Manager/Agile Scrum Master

*******.*****@*****.*** 346-***-****

Scrum Master and Agile Project Leader with over 7 years of experience guiding remote and cross-functional teams through Agile transformation, continuous delivery, and mission-critical product development. Proven success driving SAFe and Scrum adoption, leading Agile ceremonies, and fostering self-organizing, high-performing teams. Experienced in managing sprint metrics, removing impediments, and coaching Agile best practices across distributed environments. Skilled in tools like Jira and Confluence, with a background supporting simulation, training, and software development initiatives. Passionate about creating collaborative team cultures and advancing Agile maturity in remote-first teams.

HIGHLIGHTS

Over 7 years managing an entire project lifecycle, ensuring on-time, on-budget delivery while meeting stakeholder expectations.

Expertise in identifying risks, developing mitigation strategies, and optimizing resources to deliver maximum ROI and project continuity.

Facilitating Agile Events such as Release Planning, Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives and Stakeholder Meetings.

Experienced with cloud methodologies, automation, and orchestration, and proficient in Microsoft Azure cloud platform and Windows Server technologies.

Strong problem-solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational cost.

Providing leadership, communication, direction, strategy, and vision in areas of technology and product development to facilitate and enable growth and business agility.

Tracking and managing product backlog, burn-down metrics, velocity, and task breakdown.

Expert at driving the adoption and enforcement of Scrum rules, removing impediments, and fostering self-management.

TECHNICAL SKILLS/ TOOLS

Agile Methods Scrum, Kanban, TDD, XP, FDD, Scaled Agile Framework SAFe, Waterfall, DevSecOps

Business Modeling Tools Microsoft Office Suites, Google Office tools, Zoom meeting, Webex, Visio 2003, MS Office

Project Management/ALM Microsoft Project, SharePoint, Signal, Slack, Teams, Telegram, Bluebeam, Procore, VrexPro

ALM/Agile/Scrum Tools Jira, Confluence, Azure DevOps, Scrum Works, Rally, Basecamp, PowerBI, SDLC

Database MS Access, SQL, DLP, ALM, ServiceNow (SNOW), Bluebeam

Programming/Scripting Language PowerShell, Cloud Shell

Operating systems Windows 7, Linux

PROFESSIONAL EXPERIENCE

Chevron Houston Project Manager/Agile Scrum Master 2022 – Present

Achievement:

Helped to define and establish measurable metrics to track the progress of the team which has led to an increase in value.

Helped to establish a cross-functional collaborative environment that is creative, supportive of one another, focused, committed and trustworthy which has increased the motivation of the team from 60% to 90%.

Ensured all construction activities complied with industry regulations and safety standards resulting in zero safety incidents.

Incorporated VR(Virtual Reality and Drone in projects which has reduced cost by 35%, teams can enhance communication, improve design accuracy, ensure safety, and ultimately deliver higher quality outcomes more efficiently

Responsibilities:

Assessed client’s needs, identified, and documented requirements critical to achieving business objectives.

Demonstrated expertise in managing end-to-end project delivery, including requirements gathering, planning and development, testing, and deployment.

Demonstrated expertise in leading project teams, managing budgets, developing plans and schedules, risk identification and mitigation and change management.

Oversaw and consolidated overall project status reporting to executive management.

Partnered with all work streams: customer treatments, data analysis, design, solutions design, and business readiness to ensure all key activates and dependencies are captured for implementation.

Acted as the point of contact between the business units and IT.

Coordinated effectively with multiple resources throughout the development lifecycle to ensure that the projects are completed on time, meet requirements, are implemented accurately and the full impact is fully understood by the business owner.

Oversaw quality control, ensuring 100% of project deliverables met customer specifications and quality standards with minimal rework required

Conducted thorough post-project evaluations, leading to a 15% improvement in process efficiency and customer satisfaction in subsequent projects

Maintained transparent communication with stakeholders, increasing stakeholder satisfaction by 15% as measured by post-project feedback surveys.

Maintained clear and accurate documentation, reducing project onboarding time by 20% for new team members by creating standardized project template

Continued to sustain metrics that provides visibility to stakeholders on product and project progress, quality, team’s velocity, and capacity allocation.

Prepared detail financial reports and presented them to stakeholders, ensuring transparency and accountability throughout the project life cycle.

Leverage leadership talents to protect the team from external interference and over-commitment for optimal productivity and success of agile process.

Implement consistent processes and tools and identify emerging best practice and issues to help continuously advance agile method and practice.

Memorial Hermann Health System Houston Project Manager 2020 – 2022

Responsibilities:

Led all aspects of planning, design, development, implementation, and post-implementation support for a new ERP system

Worked with the PMO to implement standardized project management and Agile methodologies, enhancing efficiency and transparency.

Created accurate budget forecasts, enable leadership to make inform decisions and align project goals with financial constraint

Hands-on experience in building cloud-based solutions, focusing on business continuity, disaster recovery, and cost optimization.

Knowledgeable in deploying distributed applications, managing Azure Active Directory, and implementing security for IaC, PaaS, and SaaS solutions.

Focus on enhancing and developing the delivery of maximum priority deliverables by facilitating the scrum ceremonies.

Provided recommendations to Agile Center of Excellence on improving Agile processes and practices.

Track and communicate Agile metric which comprise team velocity and sprint/Program Increment (PI) progress within Scaled Agile (SAFe) framework.

Strong documentation and technical writing skills, committed to staying current with Azure services and industry best practices.

Contributed with making suitable commitments to deliver business value through story selection, definition of tasks and story estimation.

Skilled in networking, storage systems, virtualization (Hypervisor, VMWare), and network security.

Led cross-functional teams, improving team collaboration and reducing conflict resolution time by 40%, ensuring alignment towards common project goals.

Used KPIs (e.g., burn-down charts, velocity) to track team performance, improving overall team productivity by 25% within the first quarter

Coach, train and mentor team members to enhance their skills, improve collaboration, and drive successful project outcomes..

National Health Service (NHS) Waterloo AGILE Scrum Master 2014 – 2020

Responsibilities:

Organized Scrum events, including daily stand-ups, sprint planning, sprint reviews, retrospectives, and release planning, ensuring the team remains focused on sprint goals.

Partnered with the Product Owner to refine the product backlog, ensuring user stories adhered to the INVEST model and were prioritized, actionable, and ready for development.

Coached teams to independently identify and resolve challenges, fostering a culture of accountability and methodical problem-solving.

Proactively removed blockers by maintaining constant communication with relevant departments and guiding the team to resolve impediments for sustainable progress.

Coordinated product demos to gather feedback and drive iterative improvements in successive sprints.

Monitored team performance through metrics such as sprint burndown, velocity, cycle time, and release forecasts to maintain transparency and identify areas for improvement.

Provided leadership through support and example, building a trusting and safe environment where opinions are welcomed, and collaboration thrives.

Assessed organizational maturity levels and coached multiple cross-functional teams through Agile transformations, helping teams progress through the stages of forming, storming, norming, and performing.

Clearly communicated project statuses, risks, and progress to both technical and non-technical stakeholders through verbal and written updates.

Partnered with IT and Security teams to successfully deliver projects, including Skype for Business implementation, Office 365 migration, and other key initiatives.

Captured key metrics such as sprint burndown, velocity, and release burndown to measure progress and guide future planning.

Hands-on expertise with AWS services like EC2, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, SNS, and CloudWatch, ensuring smooth cloud-based project delivery.

Challenged the status quo by encouraging innovative thinking, fostering transparency, and radiating information to improve team and organizational efficiency.

EDUCATION/CERTIFICATION

MBA. Business Management University of Gloucestershire

B.Sc. Business Management Cardiff Metropolitan University, Wales.

CERTIFICATIONS

Scrum Fundamentals Certified (SFC)

Scrum Master Accredited Certification (SMAC)

Agile Project Management Certification (AgilePM)

Prince2 Certified/PMP

Professional Scrum Master (PSM)

Scaled Agile 6.0 (SAFe)

Certified Cloud Practitioner (AWS)

Microsoft Azure Fundamental (AZ900) and Azure Administrator (AZ104)

Contact this candidate