Talent Acquisition Customer Service

Deidre Penn

Sr. HR Lead Recruiter

Detroit, MI

Professional Summary

Hands-on experience from 2014 to present working in areas ranging from human resources to talent acquisition management. Responsible and leads with integrity, and is result driven, customer service focused and positive impact with any organization. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Superior Air-Ground Ambulance Service-Southfield, MI June 2024 to August 2024

Receiving high volume and fast paced calls to dispatch for different healthcare facilities to dispatch ambulance service to transport patients to various locations in Michigan. Seasonal Team Lead

H&R Block-Farmington, MI

January 2024 to April 2024

Lead a team of Tax Preparers and front desk operations. Daily Huddles, tracking performances, training and creating reports, point of contact, handling escalation situation and supporting the management Senior Contract Recruiter

Hegira Health, Inc.-Livonia, MI

October 2022 to March 2023

· Recruiting for clinical and non-clinical positions for a nonprofit organization

· Covered front desk duties as needed

· New hire orientation

Contract Healthcare Recruiter

ASE/Central City Integrated Health-Detroit, MI

June 2022 to September 2022

· Recruited for clinical and non-clinical healthcare positions for their non-profit organization

· Facilitated new hire orientation

· Created new hire files

· Maintained current and inactive employee files

HR Team Leader

Staffing Synergies-Highland Park, MI

February 2022 to June 2022

· Led and supported the administrative team with new hire orientation, new hire packets

· Communicate attendance roster with security

· Processed attendance and timecards reports and payroll issues.

· Point of contact and support of floor supervisors of Package Handlers Senior National Recruiter

· Overseen time clock punch in and punch outs of employees

· Ran daily attendance reports

1099 Remote Contract Healthcare Recruiter

Ciena Healthcare-Southfield, MI

April 2020 to September 2020

· Recruitment of clinical and non-clinical health care staff during COVID 19 for assisted living and skilled Nursing homes throughout Michigan

Contract Talent Acquisition Specialist

Zenoysis Staffing-New Jersey Contract for AAA- Auto Car Group-Dearborn, MI September 2019 to January 2020

· Recruited and screened candidates for internal/external actuarial, IT, Marketing, high volume roadside assistance call centers

· Conducted initial phone screens/interviews and documented results

· Referred qualified candidates to appropriate management for interviews

· Arranged and coordinated interviews and travel itinerary

· Postings and monitoring various job boards to attract qualified candidates and utilizing recruitment firms when needed

· Assisted management in the development or editing of a requisition

· Extended offer of employment to selected candidates

· Notified non selected candidates by letter or phone Corporate Recruiter

SOS Security-Southfield, MI

January 2018 to July 2019

· High volume, sourcing, screening, and full-cycle recruitment for all level of security officer positions located in MI, OH, IN and KY

· Attended and resolved unemployment and worker compensations claims and hearings

· Managed Employee relations, investigations, and resolutions.

· Worked closely with management regarding requisitions and recruitment needs.

· Managed and divergent quarterly audits of employee files

· Created and managed job postings on various job boards

· Extend job offers and initiated and managed background checks, drug screens and onboarding process ensuring OFCCP/EEO compliance

· Facilitated new employee orientation

· Sourced screening, phone interviews and on-site interviews

· Coordinated and attended career fairs, local/out of state Corporate HR Coordinator/Recruiter

TCF Bank-Livonia, MI

May 2015 to July 2017

· High volume, sourcing and screening and full-cycle recruitment for Tellers and Management positions.

· Attended and resolved unemployment and worker compensations claims and hearings.

· Managed employee relations, investigations, and resolutions.

· Provided trainings and employee relations

· Worked closely with management regarding requisitions and recruitment needs.

· Managed and divergent quarterly audits of employee files

· Created and distributed various reports (Bi-weekly, monthly, quarterly, and annual). Job postings on various job boards.

· Extended job offers and initiated and manage background checks, drug screens and onboarding process ensuring OFCCP/EEO compliance.

· Worked closely with management regarding requisitions and recruitment needs.

· Posted current job postings on various job boards

· Updated, created and proofread new job descriptions

· Processed departmental invoices

· Monitored and maintained inventory of required supplies for departmental needs

· Filed, tracked and updated candidates/employee files through company HRIS and applicant tracking system (Taleo).

Corporate Technical Recruiter

LinTech Global-Farmington Hills, MI

April 2014 to August 2014

· High volume recruitment for The Department of Defense and building technical applicant sources

· Provided organization information, opportunities, and benefits.

· Determine applicant requirements by studying job descriptions and job qualifications.

· Develop and updated job descriptions with managers as needed.

· Attracted applicants via cold calls, placing job advertisements, contacting recruiters, using newsgroups and job sites as necessary for Department of Defense and government positions.

· Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements which required a security clearance. Education

Associates Degree in Business

Oakland Community College - Royal Oak, MI

September 1985 to December 2000

Skills

• Organizational skills

• Human resources

• Workday

• HIPAA

• Sourcing

• Data collection

• Kronos

• Succession planning

• Administrative experience

• Google Docs

• Payroll

• Employment & labor law

• Benefits administration

• HR sourcing

• Classroom experience

• Recruiting

• Microsoft Excel

• Conflict management

• HRIS

• Negotiation

• Time management

• Office experience

• Computer networking

• Workers' Compensation

• Ceridian

• Teaching

• IT

• Talent acquisition

• Analysis skills

• Oracle

• ATS

• Taleo

• SharePoint

• Working with people with disabilities

• Windows

• Job Posting

• PeopleSoft

• Full cycle recruiting

• Paylocity

• Interviewing

• Typing

• Continuous improvement

• Databases

• Microsoft Office

• Lead generation

• FMLA

• HRIS

• Manufacturing

• Regulatory reporting

• Clerical experience

• Retail sales

• Banking

• Social media management

• Account management

• Payroll

• Leadership

• Computer skills

• Marketing

• Writing skills

• My Specialties: Recruiting, sourcing/screening, talent identification, social networking, social recruiting, "Boolean searching", recruiting strategies, internet research, resume formatting and mining, direct hire/contract placement. Experience with MS Word, Excel and PowerPoint and SharePoint. Call center, multi phone lines, high volume inbound and outbound calls. Experience with Vendor Management such as; CTS, and Beeline, Applicant Tracking: Taleo, Smash Fly, Scout, PeopleSoft, ADP, and CATS. working knowledge of employment laws and FMLA/leaves of absences, unemployment, benefits and payroll, ATS, talent acquisition, workday, human resources, event planning, employee orientation

• Sales

• Microsoft Outlook

• Communication skills

• Accounts receivable

• ADP

• HRIS

• Customer service

• resume mining

• English

• Team management

• Data entry

• Computer literacy

• Database management

• Automotive engineering

• HRIS

• Supervising experience

• Management

Certifications and Licenses

Driver's License

Senior Professional in Human Resources

Assessments

Analyzing data — Completed

May 2024

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Teamwork: Interpersonal skills — Completed

May 2024

Responding to challenging team situations at work

Full results: Completed

Spreadsheets with Microsoft Excel — Completed

January 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Recruiting — Proficient

February 2022

Managing the candidate sourcing and selection process Full results: Proficient

Demonstrating empathy — Completed

April 2024

Demonstrating awareness of others' needs and perspectives Full results: Completed

Office manager — Completed

May 2023

Scheduling and budgeting

Full results: Completed

Attention to detail — Completed

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Working with MS Word documents — Completed

May 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Communication skills — Proficient

April 2024

Communicating clearly and concisely, and understanding others Full results: Proficient

Recruiting — Completed

June 2022

Managing the candidate sourcing and selection process Full results: Completed

Recruiting — Proficient

July 2023

Managing the candidate sourcing and selection process Full results: Proficient

Time management skills — Completed

April 2024

Managing one's own time to complete tasks quickly and efficiently Full results: Completed

Project timeline management — Completed

April 2024

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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