Client Success / Customer Service Management

As a woman with a diverse background, Ms. Sharpe is interested in multiple

businesses and important issues in the fight for human rights. She uses her education, and the gained skills she learned from J.P Morgan Chase and Hancock Whitney, to execute her work as a business administrator, public relations director and advocate efficiently and accurately for her work. With the rest of her free time, she invests in businesses that focuses on bettering the future for the next generation, creating art with others, spending time with family, and networking with mental health firms as well to spread the importance and wealth in valuing your mental health!

Emily has developed great communication skills, experience with leadership roles and project management. Over the last five years, Ms.Sharpe has developed multiple experiences in the field of communication, business admin

/and project management. She has also, gained skills and training in multiple computer skills in graphic design, photo/document editing, marketing content. Being published in multiple magazines, a past team member of multiple public relations teams for local companies and non-profits, has allowed her to gain a diverse understanding of responsibilities in a business team setting. Emily has also taken multiple business courses while attending LSU and through business internships with J.P Morgan Chase and Planet Fitness Franchising LLC. She is an energetic, detail-orientated, and determined individual with a passion for communications, leadership, business, creative-directing, and client relations. Page 1 of 2

Communications specialist, public relations, & HR entry level associate Emily Sharpe

"Don't Reach Limits Reach Highs"

Kenner, Louisiana,

United States

Contact: 504-***-**** (Mobile)

******.******@*****.***

www.linkedin.com/in/emilytsharpe

Top Skills

Communication specialist (expert)

Microsoft Management (Expert)

Canva and Adobe Management (expert)

Corporate Admin - Assistant (mid-level)

Graphic Designer / Adobe Creative Suits

(Expert)

Project Management (expert)

Supply Management ( Expert)

Beauty / Fashion Corporate Buyer (Mid-

level)

Risk Managment (Entry level)

‘mental health - community advocate

public speaker : Brand ambassador

Wellness Advocate : Activist

performance Arts : teacher - coach

knowledgeable of labor laws

willing to relocate/ remote

:

A-1 Electrical Contractors, Inc.

Corporate Administrator

December 2023 - March 2024 (contract)

Metairie, Louisiana, United States

- Public relations / communications team member

-Sr.Graphic Designer and social media handling

- Daily Customer Service Rep. operations, event planning, budgets, team building

- Weekly business operations mailing and errand run

-cold calling and customer service phone support

-communications and public relations services for employee relations 1.Finance Training

Associate banker certification (JPMC)

FDIC Operations training for

transactions and account maintenance

Finance Training = Teller operations

(Hancock Whitney)

2. Project Management : Certifications

Coursera: PMP Certificate (2025)

JP Morgan Chase (2024)

Sharpe Style Cooking (2021-2023)

Intern ( certified earned )

Dickeys BBQ Pit Franchise (2022)

3. Communications Training:

customer success lead ( JPMC 2024)

Customer Service Manager certification

(Planet Fitness 2019 & JPMC 2024 )

Retail customer activist certification

(Hancock Whitney 2023)

Community Avticist & Participation (Old

Kenner Civic Association 2023)

4. Tech Application Systems - Training

Teller Express Monterey Processing system

- mid level (JPMC & Winn Dixie Inc)

Customer Assist, Linq System, and Client

central

- mid level (JPMC)

Zendesk(Admin) Training

-entry level (training.zendesk.com)

Oracle database management system

-entry level ( A- 1 Electrical & Planet Fitness )

Page 2 of 2

Experiences:

Hancock Whitney

Branch Ambassador / Bank Clerk

March 2021 - December 2023

New Orleans, Louisiana, United States

Customer service and customer experience with branch products Conduct all transactions in line with Local, State and Federal laws -Ensure all exchanges are documented properly- all guidelines of AML, MIL filing, and CTR Be informed of current changes to laws and standards Pursue ongoing education. Also, provide top quality customer service and customer relations services and HR transfers

Teller transactions- deposits, withdrawals, transfers, advances, payments Training / Certificates

JP Morgan Chase:

Associate Banker : entry level

October 2023-February 2025

Baton Rouge, Louisiana, United States

Process Monterrey transactions, deposits, and investments Provide customer service to clients & Demonstrate tools used for customers service experience

FDIC Operations training for transactions and account maintenance Be knowledgeable of ALL company's products and services Understand and practice all guidelines of AML, MIL filing, and CTR Learn the systems and controls of associate banker & teller express Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.

Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience. Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity. JP Morgan Chase:

Associate Banker : entry level

June 2019 - November 2021

Baton Rouge, Louisiana, United States

Process Monterrey transactions, deposits, and investments Provide customer service to clients & Demonstrate tools used for customers service experience

FDIC Operations training for transactions and account maintenance Be knowledgeable of ALL company's products and services Understand and practice all guidelines of AML, MIL filing, and CTR Learn the systems and controls of associate banker & teller express College:

Louisiana State University:

Major- Business

Double Minor-Communication Studies /

Religious Studies ( 2024 )

109 credits

Baton Rouge Community College:

9 credits of elective courses

Delgado Community College:

9 credits of elective courses

High School:

Riverdale High School:

-IBS Honors diploma (2015)

Education:

Publications:

New People to Look For (225

Magazine - 2021 )

Balancing Your Style Through 2020

(Pump Lifestyle Mag - 2020)

Who is Emily Sharpe? ( Voyage

Magazine 2021 )

Counter Hegemonic (local

publication 2022)

Hollywood Doll Cover (Gmaro

Magazine 2023)

Chateau Leymone Hotel

Associate Administrator/ Procurement Tech- Hybrid (remote ( Temp contract) October 2022- December 2023

New Orleans, La United States

lead Admin / phone customer service rep

Appointment Scheduling / handling correspondence

managing patient records / cases

public relations / communications team member (entry level) Front Desk (release manager)

collaborate with creative action team for future digital marketing Planet Fitness Inc:

Assistant Manager (Gym) : mid level

June 2017- May 2019

Baton Rouge, Louisiana, United States

Excellent customer service and management leadership Provide customer service to clients & Demonstrate tools used for customers service experience

inventory of gym and facility, and supply management.1 monthly Microsoft suites - excel, Office, word, PowerPoint, outlook Be knowledgeable of ALL company's products and services inventory Management and time scheduling Management Sales and membership leads- tracking Gym sales for each location

*References available upon request*

LSU Call Center: Baton Rouge Center

Assistant Manager (night) : mid level

June 2015- June 2017

Baton Rouge, Louisiana, United States

Excellent customer service and management leadership Provide customer service to clients & Demonstrate tools used for customers service experience

Microsoft suites - excel, Office, word, PowerPoint, outlook Be knowledgeable of ALL company's products and services Manage call center quotas and time scheduling Management Sales and membership leads- tracking teams sales for each department

Contact this candidate