Customer Service Direct Support

SS

SHELBY SISSON

******.******@*******.***.*** 402-***-**** Vermillion, SD 57069

Dynamic professional with a proven track record at Sesdac, adept in charting and documentation, and exceptional in customer service. Excelled in roles requiring adaptability, including life-saving interventions and comprehensive support planning. Enhanced team collaboration and efficiency, leveraging Microsoft Office skills to streamline operations. Demonstrated unparalleled commitment to safety and service excellence. Time Management

Adaptability and Flexibility

Charting and Documentation

Microsoft Office

Customer Service

Communication Skills

Team collaboration

Multitasking and Organization

Sesdac Vermillion, SD

Direct Support Professional

09/2022 - Current

Maintaining accurate records, completing reports, and ensuring compliance with policies and regulations.

Providing support in daily operations, ensuring tasks are completed efficiently, and helping individuals maintain independence. Properly handling and administering medications according to prescribed guidelines while ensuring patient safety and adherence to medical protocols.

Creating personalized plans to meet unique needs, tracking progress, and making necessary adjustments for continuous improvement. Certified in CPR and trained to respond effectively to medical emergencies, ensuring quick and appropriate intervention in critical situations. Fareway Grocery Harlan, IA

Grocery Clerk

05/2022 - 08/2022

Monitoring stock levels, organizing merchandise, and maintaining accurate records for efficient inventory management.

Processing transactions quickly and accurately while providing friendly and professional customer service.

Ensuring all products are correctly marked, updated, and compliant with store pricing policies.

Answering questions, addressing concerns, and helping customers locate products to enhance their shopping experience.

Contributing to a well-organized and smooth-running store by maintaining accuracy, organization, and excellent

Panama Transfer Panama, IA

Doc Worker/Office Worker

05/2022 - 08/2022

Handling incoming and outgoing shipments efficiently to ensure smooth operations.

Using machinery and tools safely and effectively for transportation and storage of goods.

Accurately labeling items and maintaining proper documentation for tracking and inventory purposes.

Summary

Skills

Experience

Completing necessary forms and records to ensure compliance with company policies and procedures.

Keeping records systematically arranged for easy access and reference. Peterson Family Wellness Center Harlan,

IA

Lifeguard

08/2021 - 05/2022

Responding quickly and effectively to swimmers in distress to ensure their safety.

Staying alert to identify potential hazards and prevent accidents. Inspecting and ensuring all safety gear is in proper working condition. Educating swimmers on regulations and intervening when necessary to maintain a safe environment.

Norman D. Stamp Aquatic Center

Harlan, Iowa

Lifeguard

05/2019 - 08/2021

Responding quickly to medical emergencies to ensure safety and well-being.

Educating guests on regulations and intervening when necessary to maintain a secure environment.

Assisting patrons, answering questions, and ensuring a positive experience.

Staying vigilant to identify potential hazards and prevent accidents. University of South Dakota Vermillion, SD

Bachelor of Science in Business Management

Expected in 05/2025

www.linkedin.com/in/shelby-sisson-a82215264

Education and Training

Websites, Portfolios, Profiles

Contact this candidate