Customer Service Cleveland Clinic

ELIZABETH A. NEWHOUSE MSN RN CCTC CCTN CLNC

**** ****** **. ******** *****, Ohio 44067 216-***-**** **********@*******.*** PROFESSIONAL SUMMARY

Nurse, Transplant Administrator, Leader, Clinical Instructor, Research Author, Skilled Operating Room Nurse and Transplant Coordinator with a proven track record of developing innovative and collaborative relationships with team members, physicians, the community and administration and achieving excellence in customer service and quality. I am strategically focused with exceptional leadership skills. Effective at leading change in competitive environments.

Highlights include:

Master’s prepared nurse with an emphasis in leadership Attended Vickie Milazzo Institute for Legal Nurse Consultant Certification Implementation of New Transplant and Ventricular Assist Device Program: Using previously gained skills on main campus with the heart transplant and VAD team, I led the core team, the entire facility and the community through the development, education and implementation of a new heart and VAD program at Cleveland Clinic Weston, Florida. Unit and Strategic Process Improvements: Key member of leadership and unit-based teams implementing quality process improvement, visual aids and streamlined workflows. Employee Engagement: Proven authentic servant leader who propels service-based/unit-based involvement.

Customer Service: Ensures exceptional and consistent standards of delivery to customers. Implementation of Quality Assurance and Performance improvement program: Developed and implemented QAPI program for the Center for Gut Rehabilitation and Transplantation. Led continuous improvement (CI) project to improve patient throughput and patient satisfaction. Launched CI length of stay project with multi-disciplinary team with positive results.

Recruitment and oversight of Healthcare Administration Summer Intern: Data collection and review of clinic room utilization.

Collaboration and peer reviewed research publications have contributed to the development of program outreach: Involved in groundbreaking research data revealing alternate treatments, the benefits of early referral and intervention and the development of a predictive model to increase both internal and external physician referrals. Certified Transplant Coordinator and Certified Transplant Nurse. Founding member of the Greater Cleveland Transplant Collaborative: Collaboration in the Greater Cleveland area to pool resources for improved patient care, increased knowledge and awareness, caregiver support, professional and organizational information.

PROFESSIONAL EXPERIENCE

CLEVELAND CLINIC, Cleveland, OH September 2022 – April 2025 - Retired Administrator – Transplant Center

Reporting to the Senior Enterprise Director of Transplant Center in one of the world’s largest transplant programs, with responsibility for strategic planning, service line growth and development, daily operations, quality oversight regulations and accreditation oversight and fiscal responsibility. This includes process improvement, outcomes, data management, regulatory reporting, UNOS oversight and liaison, CMS oversight and liaison, Joint Commission oversight and VAD Joint Commission regulatory compliance. Acts as liaison to OPO, center representative to UNOS Region, marketing and outreach and third party payer contracting. CLEVELAND CLINIC, Cleveland, OH September 2020 – September 2022 Assistant Director of Nursing –Transplant Center

Supervises nurse managers, educators, clinical specialists, and staff of the inpatient and ambulatory care units. Works in collaboration with Nursing Director regarding budget review, personnel management, monitoring of productivity and staff development. Provides leadership, guidance, and mentoring to nursing staff. Ensures communication, cooperation and understanding among staff and monitors adherence to Cleveland Clinic policies and procedures. Ensures departmental compliance with regulatory, UNOS and The Joint Commission requirements. CLEVELAND CLINIC, Cleveland, OH April 2015 – September 2020 Clinical Nurse Manager - Intestinal Transplant and Gut Rehabilitation Program Reporting to the Nursing Director of the transplant center, oversees all departmental needs and supervises nurses, medical assistants, social workers, physician assistants, nurse practitioners as well as ancillary staff members for the Center for Gut Rehabilitation and Transplantation

(CGRT). Manages the practice of and establishes clinical direction for professional nursing. Collaborates with liaison departments, identifies and resolves barriers, develops quality initiatives, and implements policies and procedures to provide patient care standards and insure efficient and effective care to the CGRT population. Maintains all regulatory standards, provides supervision and coaching to direct reports, develops strategic plans while being budget aware. Intestinal Transplant and Gut Rehabilitation Coordinator Reporting to the Clinical Nurse Manager, coordinates surgical reconstruction, as well as intestinal and multi-visceral transplantation of all pediatric and adult organ recipients. Provides follow-up and care across the continuum from pre-transplant, during transplant and post-transplant. Collaborates with members of the health care team to enhance patient care by developing, supporting and educating patients and nursing staff. Serves as a clinician, educator, investigator, consultant and leader. Makes sound clinical judgments based upon a synthesis of current research, concepts, principles, theories, and outcomes to solve complex problems. Is an integral member of a larger interdisciplinary team contributing to excellence in patient care, research, teaching, and in providing leadership to the organization. Responsibility of donor coordinator role.

CLEVELAND CLINIC, Weston, FL 2013 – 2015

Heart Transplant and Ventricular Assist Device Lead Coordinator Reporting to the Clinical Nurse Manager, served as a team leader, transplant coordinator, educator and VAD coordinator. Instrumental in the development and implementation of both heart failure and cardiothoracic programs. Responsible for the education of the entire hospital, including physicians, nurses and all ancillary staff. Designed and implemented work flows, care plans, order sets, policies, procedures, and protocols. Responsible for community and referral outreach and compliance readiness. Actively responsible for QAPI process and reporting. Responsibilities included talent recruitment, hiring and managing the team members, 45-day, 90-day, mid-year and yearly evaluations. Addressed any personnel issues to promote a productive and supportive work environment. Worked with physicians, administration and key decision makers to maintain fiscal responsibility of the heart transplant and ventricular assist device programs, while providing optimal patient care. Pre and Post-transplant Coordinator for Liver and Kidney Program. CLEVELAND CLINIC, Hillcrest Hospital, Mayfield Heights, OH 2010-2013 Staff Development, Surgical Nurse, Surgical Services Multifaceted leader who formulates educational tools to promote the proper on-boarding, training, education and professional development of new hires and established members of nursing staff. Oversaw an ongoing system of education for members of operating room staff with a focus on professional development. Additional responsibilities include formulating educational resources, arranging orientation of newly hired employees, assessing the unique training needs of established staff, organizing in-services, and participating in the hiring process. Responsible for basic competencies, identifying appropriate preceptors, ensuring that all mandatory education is delivered, and collaborates with other departments to facilitate safety training. Also responsible for student orientation and clinical experience from outside facilities. CLEVELAND CLINIC, Cleveland, OH, 2007-2010

Cleveland Clinic Agency Resource (CCAR)

Worked in multiple roles PRN primarily focused on surgical nursing. Long term assignment with Hillcrest Hospital in the operating rooms.

UNIVERSITY HOSPITAL HEALTH SYSTEM, CLEVELAND, OH 2007-2010 Agency Resource

Worked in multiple roles PRN

CLEVELAND CLINIC, Cleveland, OH, 1996-2007

Heart, Liver, Lung and Heart-Lung transplant coordinator 2000-2007 Surgical nurse scrub and circulator - cardiothoracic surgery specializing in heart failure procedures. 1997-2000

Charge nurse, preceptor and staff nurse – H51 vascular med/surg 1996-1997 EDUCATION

Bachelor of Science and Nursing, Kent State University, 1995 Master of Science and Nursing with a focus in leadership, Grand Canyon University, Arizona, February 2019

PROFESSIONAL AFFILIATIONS

2021-Present UNOS staffing committee member

2019-Present International Transplant Nursing Society President 2019-Present Founding board member of the Greater Cleveland Transplant Collaboration 2001-Present International Transplant Nursing Society (ITNS) member 2001 – 2007 International Transplant Nursing Society President elect, President and President Emeritus of local chapter

2018 – Present International Transplant Nursing Society Membership Task Force 2001 - Present North American Transplant Coordinators Organization member 2010 – 2013 Association Peri-operative Registered Nurses (AORN) 1995 - Present Sigma Theta Tau International Honor Society of Nursing PUBLICATIONS

Peer reviewed articles:

Kareem M. Abu-Elmagd, MD, PhD, FACS, Sherif R. Armanyous, MD, Masato Fujiki, MD, Neha R. Parekh, MS, RD, LD, CNSC, Mohammed Osman, MD, Marissa Scalish, MPAS, PA-C, Elizabeth Newhouse, RN, MSN, CCTC, CCTN, Yasser Fouda, MD, Elizabeth Lennon MS, PA-C, RD, Abdullah Shatnawei, MD, Donald Kirby, MD, Ezra Steiger, MD, Ajai Khanna, MD, Kadakkal Radhakrishnan MBBS, MD Cristiano Quintini, MD, Koji Hashimoto, MD, Guilherme Costa, MD, PhD, Management of Five Hundred Patients with Gut Failure at a Single Center: Surgical Innovation versus Transplantation with a Novel Predictive Model, Annals of Surgery, October 2019 Abu-Elmagd, Kareem MD, PhD ; Mazariegos, George MD ; Armanyous, Sherif MD ; Parekh, Neha MS, RD, LD, CNSC ; ElSherif, Ayat MD ; Khanna, Ajai MD ; Kosmach- Park, Beverly DNP, RN, FAAN ; D’Amico, Giuseppe MD ; Fujiki, Masato MD, PhD ; Osman, Mohammed MD ; Scalish, Marissa MPAS, PA-C ; Pruchnicki, Amanda RN ; Newhouse, Elizabeth RN, MSN, CCTC ; Abdelshafy, Ahmed A. MD, PhD ; Remer, Erick MD ; Costa, Guilherme MD, PhD ; Walsh, R. Matthew MD Five Hundred Patients With Gut Malrotation, Annals of Surgery: October 2021 - Volume 274 - Issue 4 - p 581-596

doi: 10.1097/SLA.0000000000005072

Abstracts

Elizabeth Newhouse, RN MSN CCTC CCTN, Renee Bennett, RN MSN CCTC CNOR, Approving NRP (Normothermic Regional Perfusion) in Our Hospital System: Ethical & Legal Challenges, September 2024

Renee Bennett, RN MSN CCTC CNOR, Elizabeth Newhouse, RN MSN CCTC CCTN, Chase Wehrle, MD, The Impact of Normothermic Machine Perfusion in Liver Transplant: A Programmatic Assessment and Risk-Matched Cost Analysis, February 2024

Newhouse, L., Bennett. R., Utilization of Transplant Clerical Support Through Continuous Improvement, September 2023

Newhouse, L., Wee, A., Bennett. R. Utilization of Extracorpeal Membrane Oxygenation

(ECMO) Supported Deceased Donor Kidneys to Decrease Organ Discard. Transplant Quality Institute, October 2022

Bennett, R., Mekesa, H., Newhouse, L., Ludrosky K. A Transplant Center and an Organ Procurement Organization Working Together to Optimize Patient Outcome. North American Transplant Coordinators’ Meeting. July, 2003 References Upon Request

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