Business Analyst Data Visualization

Zeke Demissew

Falls Church, VA *****

240-***-**** ******@*****.***

Professional Summary

Detail-oriented Business Analyst with a strong background in operations, stakeholder engagement, and cross-functional team leadership. Skilled in issue tracking, data visualization, process optimization, and documentation. Proven success supporting federal programs with a focus on workflow efficiency, strategic communication, and client satisfaction.

Core Competencies

Business Analysis & Process Improvement

Federal Program Support (VCIP, VBA)

Excel, Tableau, Visio, SharePoint

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Agile & Scrum Methodologies

IT Service Management (ServiceNow, YourIT)

Communication Tools (Teams, Zoom, Slack)

Public Trust Clearance

Professional Experience

Business Analyst

ECS Technologies, Fairfax, VA

March 2022 – Present

Serve as the operational lead for the Centralized Mail (CM) Portal under the Veterans Claims Intake Program (VCIP), supporting stakeholders through data management and cross-functional collaboration.

Triage and resolve issue tickets using YourIT; streamline responses to claim status, portal access, and veteran support inquiries.

Act as subject matter expert for CM Portal; lead demo sessions, create user documentation, and present Go/No-Go updates.

Maintain Excel-based databases to support accurate CM data tracking and reporting.

Coordinate with VBA leadership, Leidos, and stakeholders to ensure seamless operations and account modifications.

Generate monthly updates, demo notes, and stakeholder summaries for continuous communication and transparency.

Team Lead

URBN, Inc., Philadelphia, PA

Feb 2018 – Mar 2022

Directed cross-functional teams focused on operations, project execution, and client satisfaction.

Maintained risk registers, schedules, and project trackers to enable agile responses and consistent delivery.

Led multiple projects concurrently, managing task delegation and resource allocation.

Delivered data-driven insights through research and reporting to support executive decisions.

Developed and managed SOPs, conducted team onboarding, and maintained internal SharePoint for documentation.

Education & Certifications

Bachelor of Science in Business Administration

Liberty University, 2020

Agile Scrum Master Certification, 2023

Contact this candidate