Program Manager Supply Chain

MURALI MANKHALA (PMP, CSM, CSPO, P*O)

Phone: 737-***-****; Round Rock, TX, 78665.

Email: ********@*****.***, LinkedIn- https://www.linkedin.com/in/mankhala

Professional Summary

Accomplished senior technical program manager with over 20 years of experience across eCommerce, supply chain, telecom, manufacturing, retail, insurance, SaaS (AWS, AZURE, GCP), and financial services industries. Proven record in driving program success through strategic planning, innovative problem-solving, and collaborative leadership. Expert at overseeing all phases of the program lifecycle, from initial concept through successful deployment and beyond, ensuring quality and efficiency at every step. Possess deep technical expertise combined with strong business acumen, facilitating the delivery of high-impact programs that enhance operational processes, optimize resource utilization, and achieve measurable results. Expertise in the following

Core Competencies:

Program, Grant and Delivery Management: PMP, CSM, CSPO, and P3O certified with ability in agile, DevOps, and cross-functional collaboration. Expert in agile methodologies, Scrum, Kanban, JIRA, MS Project, Monday.com and Confluence. Scope management, Stakeholder management, Testing, Forecasting, Decision making and Status management, Microsoft office, Excel, Power Point, Scrum methodologies, Detail Oriented, SDLC, Software development, Analytical Skills, A/B testing, root cause analysis, project planning, design, User Research, Analytical Skills, Product life cycle, Fast paced environment, product metrics, Excel, Word, Power point, RTM, User Stories. Demonstrable, hands-on experience applying Independent Verification & Validation (IV&V) principles and practices within project delivery

Leadership and Team Development: Proven ability to build, mentor, and lead high-performing teams, fostering an environment of collaboration, innovation, and accountability. Building strong relationships with internal and external stakeholders. Interviewing, verbal and written communication skills, cross-functional team leadership. Proven experience working within or directly contributing to Portfolio Management frameworks and processes (e.g., project prioritization, resource allocation across portfolio, benefit tracking).

Strategic Planning and Execution: Skilled in developing strategic roadmaps and translating vision into actionable plans that deliver business value and competitive advantage. Build Strategy for the organization. Extensive experience with full project lifecycle management (Waterfall, Agile, Hybrid).

Risk Management and Problem-Solving: Strong ability to identify potential risks and develop initiative-taking mitigation strategies, ensuring timely resolution of complex issues.

Stakeholder and Vendor Management: Experienced in managing expectations and building strong partnerships with internal and external stakeholders, including vendors and third-party service providers.

Change Management: Proficient in guiding organizations through change, implementing best practices and continuous improvement initiatives for sustainable growth.

Product & Engineering Expertise: Building enterprise-class scalable software, product engineering, microservices architecture, REST, SOAP, prompt engineering, ITIL, and integration with multiple ERP systems and third-party software. Developing Business Process flows, PO Analysis & amp Planning, Product Lifecycle Mgmt., Product vision and roadmap

Education:

Bachelor’s degree of Engineering – 06/1995 – Osmania University, India.

ISB Executive Education – Stepping into Leadership – 2015

IIM Executive Education – Managing Software projects – 2012.

Bachelor of Law – 2016

Technical & Functional Competencies

GenAI, Prompt Engineering, AI Agents, Agentic AI

JAVA J2EE, JSP, Java Script, Microservices, Python

Agile, Scrum, Kanban, SDLC, Waterfall, Jira, Jenkins

Cloud Architecture, AWS, AZURE, GCP

HubSpot, Salesforce, SAP, PeopleSoft, Ariba, AS400, Mainframe

Infor, Karmak, EPICOR, DST, PARTSWATCH, Procede, Syspro, WHI, DST

Confluence, Smartsheet, MS Project, MIRO, Mural, SharePoint

MuleSoft, Mailchimp, UPS, Ship Station, Alexa, Siri, WSO2, SendGrid, Honey Badger

J boss, Web sphere, Web logic, J Run, Tomcat, IIS, IOS, Android

Informatica, Snowflake SQR, Crystal Reports, Power BI, ServiceNow,

ServiceNow, Elastic Search, RDS, PIM, SVN, TFS

Elavon, PayPal, Authorize, Card pointe, Converge

UNIX, C, LINUX, Apache, Splunk, S3, Prerender, GDPR, HIPPA, HER, ADA, FDA,ECOA

ORACLE, SQL, PL SQL, Postgres SQL, DB2, Mongo DB, DynamoDB, Multiple POS Systems – Square, Chase, Oracle

Honey Badger, SEO, GTM, Google Analytics, Power BI

Postman, Soap, XML, ACES, PIES, JSON

Sitefinity, Api gee, SEMrush, Zenvia Twilio, Hotjar,

COBAL, CICS, VSAM, JCL, DB2, MVS, PLYTIX, VIPAR

GitHub, Tax jar, Avalara, Vertex,Prerender, Sovos, Data Analytics, Data Warehouse

Supply Chain, Retail, Telecom, Fintech, Insurance, Health Care, Construction

Special Competencies

Start-ups and Captive Setups Experience

Release management, Different Engagement models

Vendor Management, Agile and DevOps

Legal & Compliance- CMMI, SOC, PCIDSS

Client Relationship Management & Retention

Innovation with latest technology

Corporate Vision & Strategic/Operational Coach

Crisis Management, Incident Management

Forecasting, Budgeting & Financial Planning, P & L Management, Data Center Migrations,

Information Security Management, Risk Management, Disaster Recovery

Performance Management, Attention to Detail

Situation-Based New Product Development

Executive Leadership, Goal Setting

Organizational Change & Process Re-engineering

Certifications: PMP, CSM, CSPO, P3O, GenAI – PM, CRM, Gen AI for Customer Success, Customer Retention, VOC, CTO, SEO, Blockchain, Mirco Services, Elastic Search, Cloud Architecture, IOT, Leadership Java J2EE, Supply Chain Management, Web UI Frameworks, JavaScript, AngularJS, Customer Retention, Supply Chain Logistics, PromptEngineering

Professional Experience

Role: Sr Technical Project Manager/Director - PhaseZero Technologies – Los Altos, CA - https://www.phasezero.ai July 2017 – Present (Startup)

Customers Portfolio: Dana, Clarios, PBS, COMMPAR, North West Drive Train, STP, Sadder Power Train, Action Truck Parts, Tectran, Bergey’s Truck Centers, First call Truck parts, Depot Connect International, Jackson Truck Parts, VIPAR, HAD Truck Pride, Betts Truck Parts, Harman HVS, Kurts Truck parts, Original Truck Parts, Scientific brake, Temsa Bus Company, Toledo Spring, Toth Automotive ……More

PhaseZero is an Enterprise leading software-as-a-service (SaaS) company specializing in digital commerce solutions for manufacturers and distributors. As a program leader, I hold comprehensive responsibility for Project and Program management, Technical Acumen, Leadership and team building, Risk management. and Stakeholder management for all the Projects. I collaborate closely with the founder, CTO, product management, operations, and customers.

My role includes building and leading teams of engineering leaders, architects, and engineers, fostering high-performance teams that are motivated and aligned with business objectives. I mentor technical teams and offer career development guidance. I collaborate closely with company leaders, including the Founder, CTO. Responsibilities include Product/Program Management using tools like MS office, Monday.com, Smartsheets etc, Operations, Data Analytics, Data Warehouse and Customer Success. Additionally, I prioritize user stories based on the product roadmap, ensuring alignment with customer needs, and I work within B2B eCommerce and analytics platforms involving Cloud, iOS, and Android apps.

CxCommerce Includes – Catalog management, Inventory management (Replenishment/rotations, slotting, tracking/traceability, cycle counts, recalls, adjustments/financial treatments), pricing, Order Management (Claiming, picking, loading/shipping, returns, claims), Post order management(, Promotions, Analytics and Advance shipment notification, Planning, Task management

Participate in the complete project lifecycle, from requirements gathering and proof-of-concept development to playing a crucial role in design, coding, user acceptance testing, go-live support, and transition to support teams using PMP and Agile Methodologies.

Ensuring the effective development, implementation, and deployment of enterprise-grade CxCommerce software for clients across diverse geographical regions.

Participate in the complete project lifecycle, from requirements gathering and proof-of-concept development to playing a crucial role in design, coding, user acceptance testing, go-live support, and transition to support teams.

Design and develop cloud-based architecture solutions utilizing Java, AWS, and Azure to support business processes throughout the software development lifecycle.

Create scalable and high-performance web applications using Angular 14, Node.js, and REST APIs, ensuring responsive and user-friendly interfaces.

Maintain strong client relationships through active engagement in the full project lifecycle and provide ongoing support.

Develop and enforce standards and policies, including database design, maintenance, performance tuning, and indexing.

Contribute actively to defining user stories, acceptance criteria, and task breakdowns that deliver business value within Agile iterations.

Offer functional expertise within specific business sub-lines, leveraging domain knowledge to inform optimal solution design. Created valuable product by using Agile values & Principles, backlog grooming, retrospectives, well-defined user stories with DOR & DOD/Acceptance criteria, estimated and prioritized.

Assist in defining business processes and managing change; collaborate with other domains to create solution-based offerings. Leading project sprints using Agile methodologies, including planning increments, backlog grooming, sprint planning, daily scrums and retrospective, and Kanban.

Engage in active communication with customers, Scrum Masters, development leads, and team members to estimate and manage assigned work efficiently.

Provide strategic technical leadership for the design, development, and delivery of product and service offerings, acting as a point of escalation for technical resolution issues.

Implemented industry best practices, standards, and procedures, ensuring quality and adherence to delivery methodologies.

Ensure alignment with documented software processes and procedures and oversee company compliance with SOC, Risk, and other relevant certifications.

Achievements:

Led the program management efforts for a major product launch, delivering on time and within budget, which resulted in significant market share growth and enhanced company reputation.

Drove a 20% increase in the adoption rate of our product suite by actively advocating beneficial features to users. Improved process optimization initiatives that reduced project delivery time by 20%, improved cross-functional team collaboration, and increased overall efficiency.

Led a successful Agile transformation across multiple teams, increasing delivery speed and improving adaptability to changing project requirements and market conditions. Optimized resource management, resulting in a 15% increase in resource utilization and reducing project lead times by 10%.

Spearheaded a quality improvement initiative that decreased defect rates by 40%, resulting in higher customer satisfaction and fewer post-launch issues. Directed a diverse team of engineers, designers, and marketers to deliver a high-impact project, enhancing collaboration and achieving all key performance indicators.

Introduced innovative features based on market analysis and customer feedback, leading to a 25% increase in product adoption and customer retention. Prepared customer feedback loops that improved the Net Promoter Score (NPS) by twenty points within one year.

Role: Senior Program Manager/AVP -AXA, AB Global – New York, France, India – Aug 2008 – Jul 2017

Customers Portfolio: AXA TECH, AB Global, AXA Gulf, ABS, BAGI, BAL, AGS UK, UK CTO, AXA France, AXA Asia

Responsible for Program management for different projects in AXA, understanding customer needs, building strong relationships, collaborating across teams, and focusing on retention and expansion.

I have end-to-end responsibility for Program delivery and development in BFSI (Equities, Fixed Income, Derivatives, Insurance, Healthcare, FIX), AML, Service Now, SAP, Ariba, Java, Data Analytics, Data Warehouse, .Net areas and am an integral part of the crisis leadership team. Additionally, I have developed products for iOS and Android platforms for various teams.

Collaborated with engineering and product teams to ensure 90% of projects were implemented within the SLA.

Leading project sprints using Agile methodologies, including planning increments, backlog grooming, sprint planning, daily scrums and retrospective, and Kanban.

Strong experience in Release management life cycles which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various Portfolios.

Spearheading continuous process improvements across all global business units (IT, HR, P&L, accounting, administration, legal, and customer service).

Increased revenue by 15% YoY; Improved profitability by 10% in 2 years by implementing various productivity measures.

Benchmarking customer-focused organizations that understand the customer and exceed their expectations.

Functioning as the Single Point of Contact (SPOC) between the client and the Release and Delivery team.

Expertise in ALM (definition, design, development, testing, deployment and management)

Expert in End-to-End Project support with SDLC. (Perform all levels of Tests before delivering the product)

Arranging regular calls with clients and updating the status about to Daily/Weekly/Monthly Releases.

Manage to provide milestone management oversight to senior management to ensure release planning, controls and progress are completed

Strong in PMI Process Groups; Initiating, planning, executing, controlling, and closing.

Expertise in teamwork and able to provide direction / assistance to team members, Account Team, suppliers and stakeholders.

Strong in ability to apply creativity and judgment to professional, technical, or operational issues and problems

Strong experience on Integration from various location of development for product delivery for SIT, UAT and Live

Pioneering value-added staff models to incentivize and engage everyone in the mission.

Managed 3 Crisis Situations effectively without major disruptions.

Responsible for Setting up the captive centre and Innovation Lab in India

Created 8 Innovative Products in Mobile, Testing and Cloud – Patents and IP Pending by Company. Responsible for architecture and Rollout.

Strong experience in writing Deliverables include operational readiness assessment documents, Release notes, reviewed project artifacts such as operations and support handbooks, release tickets, questionnaire and supporting checklists.

Strong experience in managing resources in a mixed functional and matrixed project environment

Achievements:

Built and led a high-performing team, improving customer satisfaction scores by 15% year-over-year. Proficient in guiding organizations through change, implementing best practices and continuous improvement initiatives for sustainable growth.

Negotiated added terms with key vendors, reducing procurement costs by 10% and shortening timelines by 15%.

Established a rapid issue resolution framework that decreased average issue resolution time by 50%, significantly improving team response times. Enhanced stakeholder communication and engagement, achieving an approval rating of 98% on project satisfaction surveys.

Analysed process improvements that reduced project delivery times by 25% and cut operational costs by $300,000 annually.

Earlier Positions

Role: Senior Project Manager/Customer Deployment Manager- Neural Technologies, UK – Oct 2006 – Jul 2008

Customers Portfolio: MTN South Africa, Zain all operating companies in Middle East, Turkcell

Member of the senior management team with accountability for deploying risk management software solutions to the telecommunication and financial sectors using Neural Networks. Maintain cycle time of 3-6 months from presales to payment. Managing team of fifty people for product development and Deployment with Annual revenue of $1 million for a 3 months per project. Manage Projects with Processing Volumes of around 100 million a day. Reporting directly into CTO and CEO. Maintain Client & Vendor relationship. End to End responsibility of service delivery and development for TELECOM and FINANCIAL SERVICES.

Leading continuous process improvements across all global business units using Neural networks algorithms.

Increased revenue by 25% by managing multiple projects in different countries.

Create and manage Virtual staffing models to engage everyone globally.

Manage the end-to-end delivery process, from initial engagement to project close-out, ensuring the implementation of both agile and waterfall methodologies, as appropriate to the context.

Actively manage software project scope, timeline, budget, client dependencies ensuring excellence in execution and proactive risk management.

Ensure the establishment and tracking of key delivery metrics and outcomes.

Lead client escalations with strategic solutions, always emphasizing customer satisfaction.

Drive delivery-centric discussions and strategies, prioritizing customer success and the potential for repeat business.

Proficient in preparing and maintaining project templates, reports and dashboards using Microsoft power point and Excel, candidate should be able to substantiate this through the work done in past. Participate in the review of Statements of Work and create change requests as necessary to update and extend the project scope.

Worked as an Agile change agent with a technical background who can help make an Enterprise-Wide Impact and move your organization’s Agile growth journey forward by working with both Technology and Business partners.

Collaborated with Product Owners, BAs, QAs, UX Designers to ensure MVP is delivered and value items are prioritized.

Orchestrated Product Value Streams/Agile Release Trains to ensure cross functional teams are aligned.

Expertise in Agile fundamentals of iterative development in Financial/Banking Domain and Product Development. Led multiple scrum teams as well as distributed scrum teams for large scale projects.

Involved in implementing largest Fraud Management solution for BSNL across all regions in India.

Links: www.neuralt.com

Role: Technical Project Manager - Apexon Inc, Sanjose CA - Mar 2000 – Oct 2006

Customers Portfolio: Siemens, CCPG, GARRET, CAT

A Start up in Silicon Valley on Supply chain, which transformed into $1 Billion Company in 3 Years. As a team member I am part of product development in US.

Certified PMP in 2006

Entire Product Development of BRM Product from Scratch

First Technology breakthrough in Struts like framework and JSP

Contributed in the setting up of Apexon into Symphony and managing it in India.

Product, which is competitor to I2, Matrix One, Ariba in 2000

Links: https://services.harman.com/, http://www.symphonytg.com/

Role: Project Manager - Allied Informatics Inc, Atlanta, GA- Jul 1997 – Mar 2000

Customers Portfolio: PeopleSoft, Oracle, Pepsi, Montgomery Ward, Sears

Entire Product Development of People Soft Product from Scratch on Retail product

Project Manager for Montgomery ward, Peoplesoft and Pepsi on Mainframe, Auto LISP

Managing a cross-functional team of ten professionals, including business analysts, systems analysts, and developers, fostering collaboration, and ensuring project milestones are met.

Leading business analysis efforts, collaborating directly with end-users to gather requirements, and collaborating with technical architects and the operations team to drive solutions.

Coded for Peoplesoft and mainframe technologies when necessary.

Links: https://alliedinformatics.com/

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