Customer Service Representative

ALISSA MARTIN

Customer Service & Operations Professional

469-***-**** Fate, TX 75189 ***************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with a positive demeanor and strong team orientation. Proven skills in building rapport with clients, maintaining customer satisfaction, and contributing to business success. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and driving growth.

WORK EXPERIENCE

Shipping Coordinator Unity Manufacturing – Garland, TX

2022 – Present

Prepared and provided shipping quotes to customers.

Negotiated contracts and shipping rates with vendors and couriers.

Coordinated daily operations with the Shipping Manager.

Maintained detailed reports of shipping activities.

Handled customer inquiries and complaints professionally.

Verified shipment invoices for accuracy.

Printed and prepared shipping labels.

Monitored inventory and managed supply tracking.

Scheduled outgoing shipments and ensured timely deliveries.

Relief Manager RaceTrac Petroleum – Multiple Locations, TX

2018 – 2022

Assisted Store Manager in managing high-volume convenience store operations.

Ensured compliance with safety and food safety regulations.

Provided prompt and courteous customer service.

Supervised and coached team members.

Trained staff in store operations and customer service practices.

Customer Service Representative (Remote) Teladoc Health – Work from Home

2017 – 2018

Provided virtual customer support via phone and email for telehealth services.

Assisted patients with account setup, appointment scheduling, and benefit questions.

Handled high-volume call queues with professionalism and empathy.

Resolved technical issues related to the patient portal and virtual visits.

Documented customer interactions accurately using CRM systems.

Collaborated with clinical support teams to escalate urgent cases.

CORE COMPETENCIES

Customer Service • Complaint Resolution • Account Management • Billing • Shipping Logistics • Team Leadership

Inventory Coordination • Fast-Paced Problem Solving • Organizational Skills • Schedule Management

EDUCATION

Quest Academy – High School Diploma

Graduated: 2017

REFERENCES

Available upon request.

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