Customer Service Data Entry

Nazaree Avery

Athens, GA *****

706-***-**** - ****************@*****.*** - WWW: Bold Profile

Professional Summary

Dependable candidate that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skills

• Customer service • Team leadership

• Time management • Decision-making

• Task delegation • Business administration

• Pre-employment screening • Background checks

• Data entry proficiency • Teamwork

• Problem-solving • Training and mentoring

Work History

10/2024 to 05/2025 Manager

The Classic Center – Athens, GA

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

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Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

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• Maintained inventory, put in order requests when in need of supplies. Trained and mentored all new employees to maximize quality of service and performance.

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03/2023 to 10/2023 Recruiter Assistant

Dial America – Remote

Pre-screened applicants and scheduled interviews with appropriate team members if needed.

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• Assisted with background checks and verification of licenses.

• Communicated with applicants across various stages of hiring process.

• Placed initial review calls with applicants as requested by HR manager. Conducted pre- screened interviews to assess applicants relevant knowledge, skills, and experience.

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06/2022 to 12/2022 US Bank Customer Service Representative Dial America – Remote

Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.

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Addressed customer inquiries, requests and complaints with courtesy and professionalism.

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Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.

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Managed high volumes of daily calls while maintaining a professional demeanor under pressure.

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Investigated disputes and handled suspected fraud with diligence and attention to detail.

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• Executed wire transfers, stop payments and account transfers. 06/2020 to 02/2022 Customer Service Representative Chico's – Remote

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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• Delivered prompt service to prioritize customer needs. 07/2017 to 02/2020 Inbound Warehouse Associate

Amazon – Jefferson, GA

Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.

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Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.

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• Unloaded pallets and deliveries and organized products in warehouse. Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.

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Education

05/2024 Associate of Arts: Business Administration Athens Technical College - Athens, GA

• 3.8 GPA

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