Customer Service Data Analyst
Resume:
VENLISIA CHAMBERS-WARD
A proven leader of IT startups and established operations, offering expertise in defining technical strategies that support overall business objectives. Proficient in meticulously tracking and analyzing behavioral data to evaluate progress and make targeted adjustments to interventions. Collaborative and adept at working with diverse teams to create individualized treatment plans. Skilled in delivering and implementing informative sessions to enhance the understanding of behavior management strategies. Ensures consistency in efforts to develop and market technical solutions to both internal and external clients. Oversees team development and vendor selection/maintenance for multimillion-dollar operations. 214 Brixton Pl
Mcdonough 30253
**********@*****.***
Work Experience
BlueSprig Autism Center — Behavioral Technician
01/2022 — 12/2023,
Provided direct 1:1 behavior management and intervention for children with autism spectrum disorders. Implemented behavioral strategies to decrease challenging behaviors and increase appropriate social skills. Documented and tracked behavioral data to monitor progress and modify interventions as needed. Collaborated with a multidisciplinary team to develop individualized treatment plans for each client. Conducted parent training sessions to teach behavior management techniques and ensure consistency in implementing strategies at home.
Polo Ralph Lauren — Sales Operations Specialist
Publix — Sales/Customer Service
Data Recognition Corporation — Data Analyst (Test Scorer) 12/2017 — 10/2019,
Implemented new sales strategies and processes resulting in a 15% increase in sales revenue within the first quarter. Analyzed sales data and market trends to identify growth opportunities and optimize sales performance. Collaborated with cross-functional teams to streamline sales operations and improve efficiency. Conducted training sessions for sales teams on new technologies and tools to enhance productivity and drive sales growth. 11/2019 — 06/2020,
Demonstrated exceptional communication skills by engaging with customers in a professional and attentive manner, resulting in a 20% increase in sales conversion rates. Managed a high volume of customer inquiries and complaints, resolving issues promptly and effectively to maintain a high level of customer satisfaction. Implemented strategic upselling techniques to drive revenue growth, consistently exceeding monthly sales targets by 15%. Collaborated with cross-functional teams to streamline processes and improve overall customer experience, leading to a 25% reduction in customer service response times.
02/2023 — 5/2024, Remote
Analyzed large datasets using SQL and Python to identify trends and insights. decision-making purposes.
Developed automated data processes using R programming to streamline data collection and analysis procedures.
Collaborated with cross-functional teams to create data visualizations. dashboards in peer grading to present key findings to stakeholders. Played a key role in enhancing data quality and reliability, ensuring the accuracy and consistency of all data-driven reports and analyses. Henry County School Systems — Substitute Teacher
Pivotal Autism Center — Registered Behavior Technician Facilitated data-driven decision-making by providing comprehensive data analysis and reporting, improving strategic outcomes. Utilized programming skills in R and data visualization tools to present data insights in a format accessible to both technical and non-technical audiences. 08/2023 — 12/2024, McDonough,GA
Plans to meet the diverse needs of each classroom. Implemented effective classroom management strategies to create a positive learning environment.
productive learning environment.
Collaborated with school faculty and staff to provide consistent and high- quality instruction.
instruction in the absence of the regular classroom teacher. Demonstrated strong communication skills by effectively communicating with students, parents, and administrators.
students, parents, and administrators to ensure a smooth transition during teacher absence.
absences.
06/2024 — 11/2024, Hampton,GA
Implemented behavior intervention plans to address challenging behaviors in children diagnosed with autism spectrum disorder.
Conducted functional behavior assessments to identify triggers and maintain data on client progress.
Collaborated with Board Certified Behavior Analysts to develop individualized treatment plans for clients.
Provided direct one-on-one therapy sessions to teach and reinforce new skills and behaviors.
Achievements ABA Therapy — Registered Behavioral Therapist Education
Fort Valley State University — Psychology B.A
Skills
Certificates
12/2024 — Present, Atlanta,GA
As an RBT, I transformed raw data into actionable insights to drive strategic decision-making. I collaborated with cross-functional teams to systematically gather, process, and maintain large datasets, ensuring data integrity and accuracy while optimizing databases for streamlined data entry. Utilizing advanced analytical techniques, I explored complex datasets to identify trends and patterns that informed business strategies. I created comprehensive reports and visualizations that presented data clearly and compellingly, effectively communicating complex insights to foster collaboration across departments. My proactive approach to ongoing analysis contributed to continuous improvement and supported the organization’s commitment to data-driven excellence, empowering impactful decisions and driving success. 08/2016 — 12/2021
Behavior Management
Behavioral Strategies
Data Tracking
Treatment Planning
Registered Behavioral Technician — Behavior Analyst Certification Board, RBT #RBT-22-203230, 02.2020
40-Hour Competency RBT — BCABC, 09.2019
Educator Ethics — 04/27/2023
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