Data entry, customer service, reception

GABRIELLE BOYD

Toronto. Ont. ***************@*****.*** 416-***-****

SUMMARY:

Compassionate professional with excellent communication skills and dedication to work efficiency. Very passionate about customer service and working in a diverse environment. Excellent problem-solver while maintaining a calm and professional demeanor when approaching work operations. PROFESSIONAL SKILLS:

● Strong problem-solving skills with the ability to provide efficient customer service

● Comfortable planning and organizing tasks diligently to meet deadlines

● Effective verbal and written communication skills

● Great attention to detail working in a fast-paced environment

● Flexible and adaptable working individually or in a team environment

● Proficient with Microsoft Word, PowerPoint, Google Docs, Gmail, Excel CERTIFICATIONS:

CPR/AED Level C. Emergency First Aid, Toronto Ont. 2023 Food Handlers Certificate Food Safety Training, Toronto, Ont. 2023 Smart Serve Certificate Smart Serve Ontario 2023

WORK EXPERIENCE:

Receptionist/Administrator 2023-2024

Westwood Health Toronto, Ont.

● Served as the main liaison between patients and the physical therapy team

● Greeted patients professionally and provided friendly, and knowledgeable information.

● Ensured superior patient experience by addressing concerns, demonstrating empathy, and resolving problems

● Scheduled appointments and registered between 10-20 patients daily

● Examined patients’ insurance coverage, deductibles, insurance carrier payments, and remaining balances

● Prepared patient charts, pre-admission, and consent forms as necessary

● Scanned and faxed over 30 referrals, medical history, and clinical notes to physicians and lawyers regularly

● Electronically, directly billed various extended health benefit policies

● Submitting forms to WSIB, MVC (Motor vehicle Collision) RAC (Rapid Access Clinic)

● Adeptly managed high-volume phone calls and emails pleasantly greeting all patients

● Updated street signage weekly creating advertisements and content for our social media platforms Front Desk Reception 2018-2020

Quad Spin Cycle Toronto, Ont.

● Welcomed members and guests to ensure a positive experience and encourage an excellent workout

● Partnered with management to handle client issues and concerns in a positive manner

● Partnered with Studio Management in executing daily studio operations

● Checked in all clients and ensured that they were successfully set up for their ride

● Ensured that the studio was sanitized and cleaned promptly immediately classes end

● Responsible for signing out bikes to members and keeping track of information

● Maintained proper merchandising appearance in the studio to help promote products Reception/Greeter 2017-2018

Milborne Real Estate Toronto, Ont.

● Managed receptionist area, including greeting visitors and responding to telephone requests for information

● Provided a positive, welcoming experience by answering questions and providing information politely

● Kept track of visitors and screened them before giving access to the facility

● Provided detail and presented various property information to potential clients

● Assisted with scheduling showings and initiated necessary follow-ups when needed

● Gathered expense information and compiled accurate reports with documentation regularly.

● Assisted internal staff with clerical and administrative needs to maximize tea productivity

● Collected and distributed messages to team members and managers to support open communication

● Assisted with preparing and reviewing contracts and other legal documents Molly Maid

Cleaner Toronto On 2014-2016

● Organized clutter

● dusting, sweeping, moping

● Disinfected all surfaces surfaces

● Polished furniture

● Deep-cleaned cupboards and Fridge

● Steamed curtains

● Clean Carpets

● Laundry

● Cleaned Bathrooms, Sinks, toilet, tiles

Fashion Consultant 2014-2016

Guess by Marciano Toronto, Ont.

● Assisted customers to select wardrobe pieces, accessories, and makeup that are appropriate for their body type, lifestyle, and budget

● Maintained knowledge of current styles and trends to promote client relations and grow company presence

● Advised clients on ill-fitting or unsuitable clothing and made suggestions to enhance the finished product

● Kept up with fashion news, industry events, and new product releases

● Referred customers to styling services for special occasions, such as weddings or graduations EDUCATION

Personal Trainer Certificate 2019

National Academy of Sports Medicine (NASM) Toronto, Ont. Highschool Diploma 2006

Wexford Collegiate Institute Toronto, Ont.

REFERENCES AVAILABLE UPON REQUEST

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