Project Manager Program

Adrienne Keys Tunstall

Laurel, Maryland * 703-***-**** * ******@*******.***

https://www.linkedin.com/in/adrienne-keys-tunstall Results-driven IT Product and Program Manager with 25+ years of experience overseeing the full enterprise software development lifecycle (SDLC) using Agile and waterfall frameworks in high-stakes environments. Proven ability to lead cross-functional teams, define product strategies, and implement customer-focused and data-informed solutions. Organized, strategic thinker, and stakeholder advisor that delivers value through efficient and effective communication of priorities, statuses, and constraints. Internal Revenue Service (IRS) – New Carrollton, Maryland – July 2024 to present IT Program Manager (Public Trust Clearance)

Lead cross-functional teams; serving as the primary point of contact for program stakeholders - provide regular updates, manage expectations, anticipate bottlenecks, balance business objectives versus technical and operational constraints, and adjudicate between stakeholder groups to resolve blockers. Cultivate and manage trusted partnerships with stakeholders to develop the long-term direction for the agency’s Cisco call center related products - create and maintain the product roadmap, prioritize features and requirements, monitor product performance (including risks, issues, dependencies, and opportunities), make data-driven strategic decisions based on prescriptive analytics, and provide clear direction. Guide cross-functional teams to apply human-centered design principles, deliver using an Agile framework, all while focusing on quality and customer needs. Accountable for commitments to budgets, deadlines, and scope. Review and approve technical, financial, contractual, and forecast reports. Monitor compliance with laws, regulations, policies, standards, and procedures.

Northrop Grumman/Peraton – New Carrollton, Maryland – January 2009 to June 2024 Program Manager (Top Secret Clearance)

Recruited, trained, and mentored staff - resulting in a 15% increase in team productivity and a 20% reduction in turnover. Oversaw performance management, professional development, and day-to-day operations. Fostered a positive and inclusive team culture - improving employee engagement scores by 12% year over year. Developed and implemented onboarding programs that accelerated new hire productivity. Served as a trusted voice to lead high-level technical customer discussions for SaaS, cloud-based, and data analytics projects. Used established agile delivery methodologies and best practices to ensure alignment with the product strategy and key performance indicators. Oversaw large-scale automated and manual testing processes using Agile Kanban boards to organize tasks and visually manage project workflow - ensured test suites included all active requirements, accurate input files were available, and bugs were properly reported/isolated. Developed workload management plans to optimize resource allocation and project assignments. Provided timely feedback, opportunities for growth, and applicable training when productivity/quality issues were identified. Mediated team conflicts and implemented solutions that maintained morale and team cohesion. Monitored trends to inform the product strategy and proactively proposed innovative technical solutions that fulfilled accuracy, timeliness, cost, and user experience requirements while integrating voice-of-the-customer feedback into all project phases. Supported accounting activities such as project forecasting, timecard reconciliation, burn reporting, and other financial program impacts. Softscape – Washington, District of Columbia – October 2007 to January 2009 Sr. Project Manager

Project managed the implementation of HRIS applications for government clients. Developed and tracked integrated master schedules (IMS), led requirements elicitation sessions, and recommended business and process improvements. Facilitated time-boxed Agile ceremonies, forward planned release windows, maintained release schedules, managed the product backlog, and measured/monitored progress. Improved usability and enhanced product adoption/retention by focusing on understanding user needs/behaviors/pain points to create a positive and meaningful experience in the system, ensuring problems and goals of the design were clear, facilitating brainstorming sessions to generate solutions, organizing prototype sessions to test and refine the design, ensuring products were evaluated by real users, and recording user feedback. PROFESSIONAL PROFILE

WORK EXPERIENCE

Chevy Chase Bank – Bethesda, Maryland – November 2006 to October 2007 e-Learning Project Manager: Testing

Led the development and execution of implementation timelines for the enterprise’s Learning Management System (LMS). Supported the testing phase within the software development life, provided regular updates to steering committee members, and facilitated vendor negotiations. Met with stakeholders to ensure the testing scope was fully defined. Provided constructive feedback related to accuracy, completeness, and consistency based on agreed upon acceptance criteria. Monitored and measured the quantity and quality of test cases, troubleshot issues, shared artifacts to advocate for updates to code. Administered the analysis of requirements, creation of test plans and test scripts, execution of test scripts, and the documentation of identified defects.

Ceridian – Columbia, Maryland – June 2001 to November 2006 Project Manager

Led, motivated, and project managed the implementation of the organization’s HRIS product offerings – migrating clients off legacy Ceridian systems to modern web-based HR, Payroll, Benefits, and Time & Attendance applications. Actively tracked project performance. Ensured that milestones were being met and obstacles/issues were identified. Communicated with SMEs to ensure expectations were in alignment with objectives. Identified and escalated issues/risks early to minimize impact to the schedule. Cable & Wireless – Vienna, Virginia – April 2000 to May 2001 HRIS Manager

Passionate people manager that oversaw the maintenance of the HRIS software for the 4,000+ global corporation. Served as the liaison between HR, Payroll, and Information Systems to determine, analyze, and resolve system needs. Supervised the HRIS Administration staff and managed escalated HRIS inquires – resolving technical issues and enhancing system reliability. Ceridian – Columbia, Maryland – January 1999 to March 2000 Professional Services Consultant

Validated custom programs, interpreted project requirements, and designed user training. Developed standardized reports and updated technical documentation. Designed test plans, updated test scripts, and maintained a defect database. Provided product quality and Release readiness feedback. Computer Learning Centers, Inc. – Fairfax, Virginia – May 1996 to December 1998 HRIS Implementation Specialist

Led the selection, evaluation, and implementation of a new HRIS system based on organizational requirements/criteria. Documented the current and future states. Conducted user training and provided internal product support to users. Tracked KPIs to assess system effectiveness. Master of Professional Studies – Psychology of Leadership – Penn State University Master of Arts – Human Resources Management – Marymount University Bachelor of Arts – Industrial/Organizational Psychology – University of Maryland Baltimore County Certified Scrum Master – Certified by Scrum Alliance (earned 2012) Project Management Professional – Certified by Project Management Institute (earned 2011, expired 2020) Product Strategy & Lifecycle Customer/User Experience (CX/UX) Human-Centered Design Roadmap Development Government IT, SaaS Platforms Cross-Functional People Leadership Business Process Improvement Stakeholder Engagement Program & Project Management Enterprise HR Implementations Agile tools (Jira, Rational) and Data analytic tools (Power BI, SQL)

Teams, Visio, Project, Word, Excel,

PowerPoint, SharePoint, ServiceNow

EDUCATION & CERTIFICATIONS

TECHNICAL AND CORE SKILLS