Front Desk Customer Service

brghteyes**@Tracy yahoo.Dennis com Greenville, SC

WORK HISTORY

Guest Services Representative at Comfort Inn & Suites 04/2020 - 10/2022 (3 years)

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems

Received comfortable accommodations while at the Comfort Inn Received comfortable accommodations while at the Comfort Inn Manage Conflict Resolution with all visiting guest Modify, and cancel guests reservations

Take reservations over the phone or in person

Checking guests in and out of the hotel

Work at the front desk in all aspects of guest relations, including creating reservations, handling check-ins, and special requests Checking in and out of rooms as well as taking reservations Providing the best customer service

Conducting day to day activities for the front desk Answer Provide warm and friendly environment for all guests Used at the Comfort Inn & Suites

Ask for identification and ensure that the provided credentials are Performed front desk check-in/check-out duties

Servicing needs and addressing any questions or issues Register and process promptly upon arrival and departure Oversaw daily credit card balancing using Microsoft Excel Welcome customers in the hotel: provide concierge services for all guests and provide external resources to support guest visit in the surrounding area

Managed hotel guest relations, reservations

Achieved high rank for meeting and exceeding strict reservation protocol Guest Services Representative at Hampton Inn

04/2004 - 09/2017 (13 years)

Deliver guest receipts and newspapers

Send and distribute guest messages, mail and faxes Send and distribute guest messages, mail and faxes Generate accounting reports for the benefit of the next shift Store previous weeks' time cards

Perform incidental cleaning as needed, . e., stripping beds and removing trash

Mailed out credit card authorization receipts

Make guest reservations and perform other guest-related tasks Worked as a Guest Services Representative, Ecommerce Manager, and Guest Relations Manager

Provide outstanding, friendly, customer service to guests staying at the hotel

Handled all front desk tasks including reservations, balancing shift work and provide quality customer service

Handled all front desk responsibilities while performing nightly audits of the accounts

Check guests in and out, answer phones, and take reservations, run nightly reports and complete audit, set up deluxe continental breakfast Checking guests in and out of hotel room, while providing amazing guest service upon every interaction with each guest

Keep records of room availability and guest's account Manage all aspects of the reservation process, including local rates, inhouse strategy, special rate plans, and available inventor Provide prompt and courteous service to welcome and serve guests in person and over the phone

Register and assign rooms to incoming guests, verify credit and determine form of payments, issue room keys, program and re

Overcome guest objections and concerns and to ensure 100% satisfaction Solving problems at a fast pace

Worked independently, maintaining meeting space, laundry, concierge services, and answering guest calls

EDUCATION

Hillcrest High

Graduated 1984

General Studies

SKILLS

customer service, 0 year

receptions, 0 year

telephone skills, 0 year

calculations, 0 year

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Stacie Doporto

Twitter, https://No

Linkedin, https://Yes

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 5 years

I have a security clearance

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