Business Development Customer Success
Resume:
Soch Nzerem
Client Success
Remote, USA
*********@*****.***
Former Division 1 Collegiate Athlete - I am a results driven, growth focused, enthusiastic and empathetic professional with a strong foundation in customer service, relationship management, and cross-functional communication. I launched my career in Customer Success Management by leveraging a passion for helping clients succeed and solving problems proactively. Known for excellent interpersonal skills, adaptability, and a customer-first mindset.. Key Skills
● Negotiation and persuasion
● Hubspot, Salesforce,
Bullhorn
● Lead Generation
● Problem Solving &
Troubleshooting
● Market Research
● Onboarding and Training
Support
● Client Relationship
Management
● Revenue Growth
● Account Management
Professional Experience
Business Development Manager MAS Medical Staffing June 2022 - Present
● Handled 50+ daily customer inquiries via email, chat, and phone, resolving 90% of issues within the first interaction.
● Scheduled meetings and luncheons with clients to discuss contract terms and rate addendums which increased retention rate by 20% in a year
● Achieved 100% quota by conducting market research and competitor analysis to identify emerging trends and capitalize on untapped opportunities
● Led contract negotiations with C-level executives, ensuring favorable terms and long-term partnerships including 65+ contracts in a year
● Trained and vetted Business Development representatives before expanding to new market Business Development Representative MAS Medical Staffing June 2022 - Present
● Identified, pursued, and successfully closed hundreds of new strategic partnerships, driving company growth in new market
● Developed detailed sales presentations to present to service offerings and services to prospective customers Territory Manager Zynex Medical January 2020 - June 2022
● Accountable for providing guidance to physician and staff on post-surgical use of our products
● Cultivated relationships with hospital partners and physicians to achieve sales goal, achieving a 100% quota of 1.2 million in renewals, upgrades, and new contracts
● Working independently to secure hospital access and gain interest and business from surgeons, pain management physicians, physical therapists etc
● Developed and executed comprehensive sales strategies to maximize sales growth, market share, and profitability in the assigned territory
● Conducted in-depth product presentations and demonstrations, providing technical expertise to support sales efforts and educate healthcare providers on product features and benefits Sales Development Representative Political Connection May 2018 - January 2020
● Conducted market research to identify target customer segments and reach out to potential customers
● Analyzed sales reports to identify trends and areas of improvement
● Developed detailed presentations to present product offerings and services to to prospective customers
● Monitored client satisfaction and responded to client inquiries Education
Bachelors in Kinesiology ; Minored in Business Admin University of Massachusetts Amherst, Amherst September 2014 - December 2018
● Over 4 years of experience in business administration, with a strong understanding of business processes and operations
● Proficient in the use of computer programs to analyze and interpret data
● Proficient in analyzing data and metrics to identify areas for improvement and develop action plans accordingly
● Skilled in developing and implementing business strategies and plans to achieve organizational objectives
● Possess excellent communication and organizational skills, and the ability to work under pressure in a fast paced environment Accomplishments
Meeting and Exceeding Goals
● Highest contract conversion rate with MAS Medical
● Most prospect meetings set in a day within 2 months of hire with Political Connection
● Expanded company presence in New England Market with Zynex Medical
● 2500 Patient care hours at Tufts Medical Center as Clinical Research Assistant for Teton level 4 drug trial Division 1 Athlete UMass Amherst September 2014
Division 1 Basketball scholar-athlete
Languages
● English
● Igbo
Software
● Hubspot
● Salesforce
● Bullhorn
● Symplr CTM
● LaborEdge
● Linkedin Sales Navigator
● Zoom Info
Contact this candidate