Customer Service Representative
Resume:
Mersadis Cox
Norfolk, VA *****
***************@*****.***
Customer Service Representative
Experienced in providing direct customer support by answering inbound calls and providing follow up service. Email communication and follow up calls to insure issue resolution. Solid customer satisfaction and account-management skills that results in happy customers fewer call backs and fewer escalated situations issues that came to me were contain and resolved by me. Qualifications include the follow:
• Timely assessment and understanding of the customer wants and expectations. Taking ownership and a hands-on approach in clarifying the expectations and resolving the issues efficiently
• Answer and follow up on customer inquiries, generate sales and handle complex discrepancies.
• Maintain and follow up on customer account and insure customer notification of resolved issues
• Have been described as patient, understanding courteous and respectful of customer concerns Porny apressional in seaponal handicident in emails. Focus on pearl and scurlding MS vord, Exol, Outlook and Access. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Sentara Health Plan-Norfolk, VA
November 2022 to June 2024
Assist customers with their Medicaid health insurance inquiries such as benefit information,claims reprocessing, and medical authorization.
Sales Representative (Remote)
Verizon-Norfolk, VA
January 2018 to April 2021
Servicing customers getting them into the best package that fits their needs, driving sales, providing great customer service, experienced in upselling and cross-selling products, excellent computer skills, effective communication skills, able to multi-task Customer Service Representative II
Sprint-Angier, NC
January 2014 to August 2016
Serviced customers, took over calls that were escalated from level one reps, resolved issues, set up payment arrangements, processed orders, stop customers from canceling, corresponded with customer email; phone, tech support, trouble shooting equipment swaps, processed payments and increased revenue by informing customers of new promotions and offers available to them Collections Representative
Portfolio Recovery Associates (PRA GROUP)-Virginia Beach, VA January 2011 to November 2013
Service customers, contact customers in regards to past due account, collected money on past due account, work with customers to set up payment arrangements, provide different payment options to customers, worked with upper management to get lower settlements for customer to get them to pay. Warehouse Worker
Tidewater Staffing Inc-Portsmouth, VA
August 2010 to December 2011
Load and unload trucks
Education
GED
S.h Clark - Portsmouth, VA
2010
Skills
• Food Service
• Cashiering
• Cash Handling
• Food Preparation
• Cleaning Experience
• Kitchen Experience
• Busser
• Merchandising
• Meal Preparation
• Serving Experience
• Host/Hostess
• POS
• Food Safety
• Cooking
• Restaurant experience
• Serving
• Retail Sales
• Food Handling
• Coffee Experience
• Barista Experience
• Load & Unload
• Warehouse experience
• Marketing
• Communication skills
• Negotiation
• Organizational skills
• Microsoft Excel
• Computer skills
• Microsoft Office
• Time management
• Salesforce
• Direct sales
• Lead generation
• Sales
• Customer service
Contact this candidate