Customer Service Representative

Customer Service Representative

Latergra Hairston

Profile

Seeking a customer service position where I can use my 9 years experience providing fast, accurate, and empathetic support to a wide range of customers.

Experience

Online banking representative, M&T Bank — 2021-current

Respond to customer telephone request such as balance and transaction inquires, online and bill payment enrollments, bill payment and transfer assistance, bank to bank transfer, eStatement and document delivery assistance, alerts, Mobile Banking and Direct Connect.

Customer service representative, young williams — 2019-2023

Receive and handle customers’ phone calls, establish priorities, then forward messages or routed calls. Communicates with absent and custodial parents regarding case activities and status. Key in personal data provided into computer system.

Account representative, Pra group - 2018-2018

Confer with customer by telephone in attempt to determine reason for overdue payments, review terms of sales, service, or credit contract with the customer. Record information about financial status of the customer. Establish payment arrangements.

Customer service representative, conduit global — 2016-2018

Confer with customers by telephone to provide information about products or services. Reviewed insurance policy terms to determine if a particular loss is covered by insurance. Resolved customers’ service or billing complaints by exchanging merchandise, refunding money, or adjustments to bill.

Assemble line worker, Monogram - 2014-2016

Responsible for keeping product on the table. Inspect product to make sure that it was good to go on assembly line.

Technical support representative, converges - 2013-20144

Confer with customers by telephone to provide information about products or services. Troubleshoot customers’ equipment, keep records of customers’ interactions or transaction. Recorded details of complaints. Resolved customers’ services or billing complaints by exchanging merchandise,refunding money, or adjusting bill.

Education

Magna Vista High School, Ridgeway, VA, Advance Diploma, 2007

Skills

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Awards

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