Data Entry Customer Service

Vivian C. Cifuentes

650-***-**** ***************@*****.***

Skills:

Fluent in Spanish including reading and writing

Typing speed of 45 – 50 wpm

Microsoft Word, Outlook

Lotus Notes

Mail, UPS, FedEx

Heavy multi-lined phone/switchboard skills

Excellent organizational skills, very detail orientated

Excellent Customer Service/Interpersonal skills

Data Entry, Scanning, filing, faxing

Work Experience:

04/20 – Present Whole Foods Market. Redwood City, CA

Part Time Cashier

Warmly greet customers as items are scanned

Check out customer groceries using computerized check out system

Inform customers if items are opened/damaged & offer replacement

Carefully bag groceries if needed

07/24 – Present El Centro de Libertad Redwood City, CA

Full Time Receptionist/Administrative Assistant

Receptionist responsibilities: answer phones; greeting clients; scanning; data recording; filing

Scheduling and reminding clients of their appointments with counselors

Processing receipt of cash, check and credit card transactions

Drug testing

Verifying Medi-Cal insurance utilizing both Medi-Cal portal and phone verification

10/23 – 03/24 Andrelini & McSweeney San Mateo, CA

Full Time Receptionist

Opening up office

Ordering Supplies as needed

Reserving conference rooms

Setting up Zoom meetings for attorneys

12/22 – 10/23 Western Dental Redwood City, CA

Full Time Receptionist

Checking in patients in a timely manner

Verifying Medi-Cal / Denti-Cal insurance

Entering & scanning patient information in to E-Chart

Answering busy multi-line phones

02/19 – 10/22 Residence Inn by Marriott San Carlos, CA

Full Time PM Shift Guest Service Agent

Warmly checking in all guest to their corresponding rooms

Making sure that PM Shift Check List is completed

Checking in VIP guest with proper recognition

Communication with housekeeping regarding guest room status when needed

11/18 – 03/20 Towne Ford Redwood City, CA

Full Time Customer Satisfaction Rep. / Receptionist

Check voice mails for distribution and follow up

Making auto repair appointments for representatives per availability

Checking in customers and directing them to corresponding representatives

Arranging rides to customers via Lyft within limits per request

04/12 – 01/19 Bay Landing Hotel Burlingame, CA

Part Time Guest Service Agent

Enter hotel reservations into customized in-house system.

Checking availability of rooms to accommodate arriving guests.

Checking out guests and ensuring proper billing prior to leaving

Balancing front desk cash drawer

10/15 – 07/17 Private Defender Program Redwood City, CA

Bilingual Receptionist

Answered 50 – 75 calls daily in a timely manner using a multi-line phone system

Provided attorney name, phone number and court dates to inmates via calls

Received, sorted and distributed incoming mail.

Ensured proper postage on outgoing mail and took to outside mail box daily

Filed case files into individual in-house attorney mail slots

Greeted all types of walk-in clients from professional to previous inmates

Maintained professional demeanor while providing understanding and consoling words to upset inmate family members

Assisted with directions to people who would walk in who were lost.

Kept track of incoming and outgoing staff members on whiteboard

06/13 – 08/15 Access Health (Out of Business) San Mateo, CA

Call Center Representative

Answered calls for 5 bay area locations in a professional and timely manner.

Checked availability to schedule provider appointments using Google calendar.

Listened to daily voice mail messages and forwarded messages to providers and medical assistants via patient charts.

10/12 – 03/13 Risk Strategies San Mateo, CA

(Temporary Position) Commercial Lines Certificate Processor

Processed certificates of insurance for both contractors and

Homeowners Associations utilizing AMS 360

Prioritized and time management of heavy workload

Responded to inquiries from lenders & homeowners regarding certificates while providing accurate information

Reception coverage as needed

Answered incoming calls

Greeted incoming guest

Education: College of San Mateo San Mateo, CA

General Education & Business Administration

References: Available upon request

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