Supply Chain Success Manager

KAVANAH K. BROOKS-PRIGET

Bessemer, AL ***** 334-***-**** ***********@*****.*** linkedin.com/in/kavanah-brooks-priget

PROFILE SUMMARY

Seasoned and performance-driven Executive-Level Manager with over 15 years of proven success leading large-scale operations, project management, and team development across diverse industries. Recognized for turning underperforming units into top-tier profit centers, implementing strategic operational frameworks, and driving excellence in supply chain, logistics, and workforce leadership. Adept in building and mentoring high-integrity teams, executing process improvements, and aligning operational execution with long-term business goals. Adept communicator and cross-functional leader trusted by senior stakeholders, government officials, and corporate boards.

CORE COMPETENCIES

Operations & Program Management

Strategic Planning & Execution

Supply Chain & Inventory Optimization

Budgeting & Financial Oversight

Cross-Functional Team Leadership

Change & Risk Management

Vendor & Contract Negotiation

Leadership Development & Training

Compliance & Audit Readiness

System/Data Anaylsis, Design, & Methodologies

System & Application Intergration

PROFESSIONAL EXPERIENCE

Area Field Services Superintendent 2023 – 2024

Birmingham Water Works Board (BWWB) – Birmingham, AL

Directed daily operations for a team of 35+ field employees, including dispatchers, technicians, and administrative staff, ensuring efficient delivery of essential water services to residents across Birmingham.

Led strategic planning and deployment of GPS tracking systems to optimize team assignments, vehicle routes, and service responses

Managed employee lifecycle including weekly payroll processing, benefit, performance evaluations, and workforce forecasting.

Championed safety and compliance by establishing annual training initiatives focused on OSHA compliance, risk reduction, and measurable work accuracy metrics.

Coordinated with supply chain teams to ensure warehouse inventory met field demand; monitored order fulfillment, restocking, and budget adherence.

Acted as escalation point for critical customer concerns and inquiries from high-level stakeholders including city officials, board members, and the mayor’s office.

Developed performance dashboards to measure service delivery efficiency, employee productivity, and compliance KPIs.

Ramp-Up Material Planner – MRP 2017 – 2023

Mercedes-Benz U.S. International (MBUSI) – Vance, AL

Led material readiness for global production launches; coordinated with German counterparts and local departments.

Identified and resolved supplier performance issues, reducing delays and improving inventory flow.

Developed KPIs to monitor supplier metrics, improving operational efficiency and compliance.

Spearheaded onboarding, pre-production training, and production phase planning.

Coordinated with internal stakeholders to implement supplier improvement plans and root cause analysis.

Facilitated onboarding for new team members and suppliers, ensuring alignment with MBUSI standards.

Analyzed and optimized material readiness systems using SQL to monitor supplier performance and resolve logistics issues.

Collaborated with IT teams to support database management, create custom queries, and enhance data-driven decision-making for production schedules.

Led cross-functional project teams using Agile methodology, managing technical documentation, and ensuring project milestones were met; support driven thru dashboard applications

..

Logistics Specialist

Volke Consulting (Contractor at MBUSI) – Vance, AL

Troubleshot and resolved AMSupply database and EDI system issues to ensure uninterrupted logistics flow.

Implemented improvements to streamline logistics communications and software adoption.

Collaborated with internal IT teams to implement software improvements, driving efficiency in supply chain communications and inventory management.

Utilized system analysis to identify bottlenecks process and suggested system enhancements to improve logistics performance and apply system testing to all applications as needed.

Supported vendors in fulfilling packaging specs, shipments, and compliance requests.

Project Specialist 2013 – 2017

Hyundai MOBIS – Montgomery, AL

Negotiated contracts with major vendors to improve transportation and inventory management.

Oversaw $7M departmental budget; conducted forecasting and project cost analysis.

Implemented 100% of departmental projects, including SAP process expansion and logistics scheduling.

Developed process enhancements for redistribution center operations.

Branch Manager 2012 – 2013

Woodforest National Bank – Millbrook, AL

Reduced automatic account closures by 25% through proactive customer education.

Designed and executed training programs that boosted employee performance.

Conducted internal audits and trend analysis for compliance and process improvements.

Divisional Training Manager 2009 – 2011

Advance America – Montgomery, AL

Directed operations across 13 store locations and managed over 30 employees.

Improved productivity by 37% via employee development and operational streamlining.

Reduced delinquent accounts by 15% through structured audits and retention initiatives.

Field Service Manager / Resources Manager / Call Center Manager / Service Coordinator 1998 – 2007

Avaya – Norcross, GA

Promoted through multiple leadership roles; managed national field teams, payroll, call center operations, and resource planning.

Directed Customer System Engineers (CSEs) across five states; maintained top 5% national performance ranking.

Implemented staffing plans, call analytics, and HR initiatives to drive support efficiency.

Managed workforce claims, compensation, and contract trainer scheduling.

Coordinated and led system updates for customer service software, improving call center efficiency, focusing on system fun

EDUCATION

Master of Business Administration (MBA) 2004

University of Phoenix – Atlanta, GA

Bachelor of Science in Sociology 1998

Stillman College – Tuscaloosa, AL

HONORS & AFFILIATIONS

President, Stillman College Alumni Chapter

Birmingham, AL

Vice President

Exceptionally Me Development Center (E3) Board

Member, American Business Women’s Association

Birmingham Chapter

Member, National Coalition of 100 Black Women

Central AL Chapter

Member

Jr. League of Montgomery and Jr. League of Birmingham

Volunteer

Kiwanis Club

TECHNICAL SKILLS

ERP Systems: SAP, AS400, START, AMSupply, DQM, EDI, ASN (850,856,860), E, Factory, Wide Area Work Flow(WAWF)

Productivity Tools: Microsoft Office Suite

Systems: High Proficiency in HRIS, Project Management Tools, EDI Platforms, System Coding

Expertise Areas: Production Inventory Control, Logistics, Financial Forecasting, Compliance

Executive Operations & Project Management Leader Strategic Planner Supply Chain & Process Improvement Expert IT Support Proven Track Record in Driving Efficiency & Growth

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