Customer Care Specialist and Tech

Kaja Moore

Email: ***********@*****.***

Phone: 407-***-****

PROFESSIONAL SUMMARY

Motivated and versatile professional with a solid background in technology, communications, customer service, and film production. Expertise in Java programming, network security, cloud computing, and database management, complemented by strong leadership and event coordination skills. Proven track record in customer relations and mentoring, with a passion for leveraging technical skills to create innovative solutions across multiple industries, including IT and media production.

SKILLS

Technical Skills:

● Java Programming

● Network Security & Administration

● Cloud Computing (AWS, Azure)

● Database Management (SQL, MySQL)

● Windows Server Administration

● IT Project Management

Creative Skills:

● Video Editing (Adobe Premiere, Final Cut Pro)

● Graphic Design (Adobe Photoshop, Illustrator)

● Camera Operation (Canon M III)

● Event Coordination & Production

Leadership & Communication:

● Team Leadership & Mentoring

● Public Speaking & Presentation

● Conflict Resolution & Problem Solving

● Customer Relations & Client Management

● Monitoring & Performance Improvement

Additional Skills:

● Organizing, Planning, and Prioritizing Work

● Strong Written and Verbal Communication

● Physical Activities (Climbing, Lifting, Balancing) EDUCATION

Bachelor of Science in Computer Information Technology (Ongoing) Valencia College, Orlando, FL

Aug 2023 – Present (Expected Graduation: May 2027)

● Dean’s Honor List (Fall 2023–2025)

● Relevant Coursework: Network Essentials, Intro to Programming, Network Security, Database Management, Java Programming

● Hands-on experience in IT infrastructure, database management, and web development. Associate of Science in Film Technology

Valencia College, Orlando, FL

Aug 2021 – Dec 2023 (Graduated)

● Dean’s Honor List (Fall 2021–2023)

● Focused on camera operations, video editing, and film production techniques.

● Developed projects in various aspects of film, from production to post-production. High School Diploma

Maynard Evans High School, Orlando, FL

Graduated May 2021

● Unweighted GPA: 3.6 Weighted GPA: 4.4

● Top 10% of Class Honor Roll (2017–2021)

● Completed AP Computer Science and AP Art courses. CERTIFICATIONS

● Entertainment Stage Technician

● Computer Information Technology Specialist

● Operations Support & Services

● Computer Information Data Specialist

PROFESSIONAL EXPERIENCE

Hilton

Customer Care Specialist

February 08 - Present

●

Westgate Resorts

Owner Reservations Specialist

June 2021 – Nov 2024 Ocoee, FL

● Managed reservations and provided exceptional customer service to timeshare owners.

● Addressed customer inquiries and ensured timely responses to enhance guest satisfaction. Resort Operator

Oct 2022 – Feb 2024 Orlando, FL

● Assisted on-property guests, resolving issues promptly and ensuring a positive experience.

● Managed day-to-day operations, contributing to smooth resort functionality. T.G. Lee Dairy

Operator

Oct 2020 – Dec 2020 Orlando, FL

● Monitored employee attendance and enforced health protocols during the COVID-19 pandemic.

● Ensured adherence to safety guidelines, providing support to clients and employees. Evans High School

Dance Teacher (Part-Time)

June 2023 – Nov 2023 Orlando, FL

● Led choreography and managed a dance team for events, including parades and news performances.

● Mentored students, helping them develop dance skills and teamwork. INTERNSHIP EXPERIENCE

Career Source Virtual Internship

Digital Marketing Intern

Jun 2020 – Jul 2020

● Completed a digital marketing curriculum, developing knowledge of online marketing strategies and tools.

● Engaged in group activities and project-based tasks to enhance personal and professional development.

● Gained insights into the use of digital tools to improve business operations and client engagement.

VOLUNTEER EXPERIENCE

National Honor Society (NHS)

Volunteer

Nov 2019 - May 2021

● Completed 120 hours of volunteer service, contributing to community events and activities.

● Assisted with various local initiatives, supporting educational and charitable programs.

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