Customer Service Sales Executive

Daimein Solomon

**** ******** **** *** *, Dunwoody, GA 30338 404-***-**** **********@***.***

Summary

Dedicated professional with over 15 years of experience in management, training, and customer service. Proven ability to effectively communicate complex concepts, lead teams, and drive performance. Seeking to leverage my background and skills to make a meaningful impact as a teacher.

Teaching and Leadership Experience

Carl Black Automotive Group, Kennesaw, GA

Sales and Leasing Professional

2010 – 2013

• Trained new hires on sales techniques and company policies, ensuring they quickly adapted to the company’s standards.

• Developed and delivered training programs, which improved the team’s overall performance and customer satisfaction.

• Mentored junior sales representatives, fostering their growth and development within the company.

Atlanta Fixtures and Sales Company, Atlanta, GA

Customer Service Supervisor/Inside Sales Manager

2006 – 2008

• Managed and trained a team of 5 customer service representatives, focusing on enhancing their communication and problem-solving skills.

• Created and implemented training materials for new employees, which led to a significant decrease in onboarding time and increased job satisfaction.

Westchester Restaurant Supply, Elmsford, NY

Purchasing Manager/Customer Service Manager

1995 – 2004

• Provided ongoing training and support to the customer service team, leading to improved customer interactions and satisfaction.

• Managed IT infrastructure and trained staff on using new technologies, enhancing overall productivity.

Education

DeVry University

Bachelor of Science in Technical Management

Graduated Feb 2010

Skidmore College Computer Career Institute

PC Service and Support, A+ Certification

Graduated Aug 1998

Skills

• Training & Development: Extensive experience in creating and delivering training programs for diverse teams.

• Communication: Strong ability to convey complex information in a clear and accessible manner.

• Team Leadership: Proven track record of leading teams to success through mentoring and support.

• Technology Proficiency: Skilled in various technical platforms, with a strong ability to teach and support others in using them.

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