Administrative Support Customer Service

Amanda K. Lawson

*** ******** ** • Mount Airy, NC 27030

336-***-**** • ️ ******@*****.***

Professional Summary

Detail-oriented and dependable professional with 15+ years of experience in billing, sales, and administrative support. Strong interpersonal and communication skills, with a proven ability to manage multiple tasks efficiently. Proficient in Microsoft Office, Workday, Oracle, and other clerical systems. Self-motivated team player committed to delivering high-quality work and continuous improvement.

Core Skills

Billing & Invoicing (Medicare/Medicaid, Vendor, Corporate)

Microsoft Office Suite, Oracle, Workday

Administrative Support & Document Management

Customer Service & Client Relations

Remote Work Proficiency

Scheduling & Reporting

Insurance Claims & Reconciliations

Professional Experience

Billing Analyst

Ryder, Inc. – Remote

Dec 2022 – Present

Maintain and audit sales spending, logs, and accruals across 100+ locations

Liaise with vendors to manage coverage and track driver hours for approval

Process and validate invoices, credit memos, and rate addendums in Workday

Deliver time-sensitive monthly accrual reports and reconcile charges

Collaborate cross-functionally with internal teams and external vendors

Inside Sales Representative

Insteel Wire Products Co – Mount Airy, NC

May 2011 – Dec 2022

Managed client orders from quote to delivery across multiple production plants

Built and maintained strong customer relationships to ensure satisfaction

Scheduled production, tracked inventories, and prepared monthly reports

Acted as backup to sales supervisor and supported team operations

Billing Specialist

Mountain Valley Hospice – Mount Airy, NC

May 2010 – May 2011

Billed private pay, Medicaid, and Medicare accounts

Communicated with clients regarding late payments with professionalism

Handled administrative tasks with empathy due to the nature of services

Pharmacy Technician

Wally’s Pharmacy – Mount Airy, NC

May 2005 – May 2010

Processed prescriptions, managed robotic systems, and handled customer service

Communicated with doctor offices and handled in-bound phone prescriptions

Assisted with deliveries, cash register operations, and inventory

Education

Associate’s Degree, Accounting

Surry Community College – Dobson, NC

High School Diploma

Mount Airy High School – Mount Airy, NC

Certifications

Certified Pharmacy Technician – PTCB, Nov 2008

Honors & Awards

Academic scholarships from multiple local organizations

Inducted into National and Vocational Honor Societies

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