Customer Service Medical Billing

DENISE MORRIS

**** ***** ****** *******, ** *****

901-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Effective problem solver, able to assess needs and identify solutions.

Manage time and prioritize duties in fast-paced, multi-task environments.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2022

PROFESSIONAL EXPERIENCE

WashWorld – Memphis, TN 02/2012 – Present

Laundromat Attendant / Key Holder / Customer Service

Train new hires, exhibit leadership, and lead by example.

Process transactions and provide prompt and courteous customer service.

Work as part of a team and interact with diverse customers and staff members.

Follow policies as they relate to customer confidentiality.

Provide consistent and outstanding customer service to ensure opportunities for repeat business.

Perform necessary opening and closing procedures to assure efficient operation.

Worked as a Home Health Aide for 4 years, providing care for elderly patients and individuals with disabilities.

Assisted with activities of daily living, personal hygiene, mobility, and feeding.

Engaged individuals in activities and sensory stimulation to encourage positive reactions.

Offered companionship and contributed to a positive environment to enhance quality of life.

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