Operations Analyst Client Success

Christie Schuetz

Operations Analyst

262-***-**** ***************@*****.*** Waukesha, WI

Experienced Operations Analyst versatile and results-driven with a strong background in data analysis, client success, and operational strategy. Leveraging tools to uncover actionable insights, optimize workflows, and support data-driven decision-making. Known for strong problem-solving skills, technical aptitude, and the ability to collaborate across teams to deliver high-impact solutions. Committed to continuous improvement, exceptional customer service, and aligning business goals with efficient, scalable processes.

AREAS OF EXPERTISE

Data Managment Excel Pivot tables Project management Business Process Mapping Data Analysis SaaS Reporting KPI’s Process Improvement Cross-Function Collaboration System Implementation Strategic Planning Problem Solving Interpersonal Skills Verbal & Written Communication

TECHNICAL SKILLS

SalesForce Filemaker JIRA Asana Google Suite SQL Oracle MySQL Microsoft Office Suite Power BI

PROFESSIONAL EXPERIENCE

Operations Analyst 07/2021 – PRESENT

Redwood Logistics Chicago, IL – Remote

●Maintain and develop interactive dashboards and data visualizations in Tableau for both internal operations and external client reporting.

●Integrated data from diverse sources, created extracts, and performed data transformations to optimize reporting workflows.

Collect, structure, and analyze data to identify trends and inform process improvement and strategic business decisions.

Collaborate with cross-functional teams—including analysts, engineers, and data scientists—to translate business needs into actionable analytics tools.

Partnered with operational leaders to create custom KPIs and dashboards, improving decision-making and performance tracking.

●Regularly present findings and strategic recommendations to senior leadership through compelling data storytelling.

Applied business intelligence tools and statistical methods to uncover patterns, support forecasting, and drive insight-based decisions.

Developed automated reporting processes, reducing manual data preparation time by 40% and increasing stakeholder access to real-time data.

●Monitored local and global industry trends to evaluate risks and opportunities, informing long-term business strategy.

Led end-to-end analytics projects utilizing machine learning techniques to identify trends and predict business outcomes.

Operations Analyst 09/2016 – 07/2021

Equips Brookfield, WI – Remote

●Collaborated with teams to align strategic goals and implement operational solutions, improving communication initiatives across the business

Supported vendor onboarding and compliance by maintaining documentation, contracts, and audit-ready data records.

●Utilized SQL and Excel pivot tables to analyze performance reports, identify vendor trends, and optimize asset management.

●Customized and maintained FileMaker database systems, contributing to UI design, scripting, troubleshooting, and development.

●Partnered with engineers and IT teams to support database integrity and trained staff on non-technical system usage.

Acted as a technical liaison, bridging communication between business users and IT stakeholders.

●Led documentation of operational procedures and created training guides to ensure consistency and team efficiency.

Recommended and executed workflow enhancements to improve response time and cross-departmental collaboration.

Conducted root cause analysis of recurring service disruptions, leading to the implementation of preventative solutions.

●Maintained direct involvement in daily operations, addressing service issues promptly and supporting smooth tech transitions.

Customer Success Manager 08/2010 – 09/2016

Supernatural Distributor Brookfield, WI

●Managed client accounts from onboarding through renewal, ensuring data accuracy, secure documentation, and on-time service delivery.

Improved customer retention by developing proactive communication strategies and personalized service plans.

Played a key role in the selection and deployment of new CRM tools to support growth and streamline customer interactions.

●Analyzed weekly sales and expense reports using SQL and pivot tables to deliver performance insights and identify opportunities for upselling.

Audited internal sales operations and identified gaps that, once resolved, improved order accuracy by 25%.

●Created and distributed daily order acknowledgments and reports, streamlining internal communications and client visibility.

Recognized for precision in data handling, technical adaptability, and client-focused service excellence.

Designed, implemented, and maintained enterprise data systems to support scalable account management and reporting.

●Collaborated with cross-functional teams to troubleshoot service issues, resolve invoice disputes, and maintain data integrity.

●Authored and updated training documentation for internal teams, improving onboarding time and knowledge retention.

EDUCATION

Bachelor of Science, Computer Science - Minor Business Management

University of South Florida - Tampa, FL

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