Claims Adjuster Specialist

A/R

ASHLEY

RICHARDSON

About

Adaptable and results-driven professional with

ability in claims management, insurance

verification, dispatch operations, billing, and team leadership. Proven ability to streamline processes, improve client satisfaction, and lead initiatives in both corporate and entrepreneurial environments.

Recognized for a hands-on problem-solving

approach and a commitment to operational

excellence.

Experience

Head Dispatcher / Claims Adjuster

McAtee Plumbing and Cooling — Cleveland, OH

March 2024 – Present

• Lead dispatch and claims operations to

ensure timely, efficient response to client

needs.

• Enhanced claims workflow efficiency,

reducing resolution time by 30%.

• Coordinated interdepartmental and vendor

partnerships to uphold service standards.

• Trained new staff and developed procedural

improvements to boost productivity.

Loyalty / Claims Specialist

Marriott International — Solon, OH

August 2022 – March 2024

• Managed reservations, folios, and credit

processing while supporting loyalty program

members.

• Created cases for complaints to forward to

corporate office.

Education

Bachelor of Science in Criminal Justice

(In Progress)

Southern New Hampshire University —

Manchester, NH

• Focus: Law enforcement, criminal law,

ethical decision-making, social justice, and

criminology.

Business Management Coursework

Cuyahoga Community College —

Highland Heights, OH

High School Diploma

St. Peter Chanel — Bedford, OH

Cleveland, Oh ********@*****.*** 216-***-****

Core Competencies

• Claims Processing & Dispatch Coordination

• Insurance Benefits & Client Billing

• Customer Service & Conflict Resolution

• Team Supervision & Training

• Property Management & Vendor Relations

• Operations Strategy & Process Improvement

• CRM Systems Microsoft Office

Communication

Billing & Benefits Specialist

Advanced Behavioral Therapy — Beachwood,

OH

August 2018 – March 2022

• Verified insurance coverage for ABA

services and communicated benefit

summaries to clients.

• Conducted regular re-verifications and

resolved discrepancies proactively.

• Generated invoices and maintained accurate

billing records in compliance with provider

policies.

Marketing/ Sales/ CEO

Lafear Cosmetics — Cleveland, OH

April 2021 – Present

• Built and operated a local cosmetics brand,

overseeing all marketing, sales, and financial

functions.

• Cultivated vendor relationships and launched

successful customer loyalty strategies.

Assistant Manager

Relentless Beginnings (Non-Profit) — Cleveland,

OH

June 2016 – August 2018

• Oversaw team workflow, developed

performance strategies, and led project

implementation.

• Acted as liaison between management and staff

to ensure clear communication and goal

alignment.

• Strengthened community outreach and

improved service delivery consistency.

Property Manager

Level Ground LLC — Cleveland, OH

February 2010 – March 2016

• Managed lease agreements, tenant relations,

and property maintenance.

• Led marketing efforts to attract new tenants and improve occupancy rates.

• Directed vendor negotiations and ensured

compliance with housing regulations.

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