Remote customer Service Representative/Data Entry flexible schedule
Resume:
Jennifer King
Patient Service Representative
**** ********** *****, ************, **, 41051
********@****************.***
Patient Service Representative with over 21 years of comprehensive experience in office management and customer service within dynamic environments. Demonstrates exceptional problem-solving, accounting, and team leadership skills, with a proven record of optimizing processes and enhancing customer satisfaction. Committed to leveraging expertise in QuickBooks and marketing to drive organizational success and foster a collaborative workplace culture. Employment history
PSR, St. Elizabeth
Physicians, 2024 -
Present
Staff Accounting, St.
Elizabeth Physicians,
2021 - 2024
• Deposit for Administration Account along with creating journal entry (coding, reversals or re-entry once different code has been identified) sending and creating provider precept information from schools to learn to process for payment to provider.
• Corporate Credit Cards for SEP journal creation- along with statements, explanation sheets from providers, double checking GL codes submitted, receipts, approvals, and uploading by providers into Onbase.
• CME working within Peoplesoft to approve continued education reimbursement requests from providers, keeping track of current money already reimbursed, receipts, following of policies for required missing information or any changes that I am making to their request to keep them in the loop, running reimbursement payment statements and detailed breakdowns for providers regarding their yearly reimbursement payment questions, working with providers and or office managers on any questions related to entering requests, policies, and or payment schedules, and helping out team with any extra provider data surveys for year end along with year end procedures for CME
• Patient centered service Representative - including appointments, insurance application, payments, and customer serviceProvided compassionate patient support by addressing inquiries and ensuring smooth appointment scheduling, enhancing patient satisfaction and trust.
Processed insurance applications efficiently, contributing to quicker approvals and reducing patient wait times for services.
Managed payment transactions with precision, ensuring accurate financial records and compliance with healthcare regulations.
Worked closely with healthcare teams to streamline communication, improving overall patient care continuity and service delivery.
Analyzed patient feedback to identify service gaps, leading to actionable improvements that significantly enhanced the patient experience. Provided compassionate support to patients, fostering trust and enhancing their overall experience within the healthcare system.
Employment history
Office Manager, Jani-
King Cincinnati, 2015 -
2022
• AR For over 400 customers – invoicing, credits, past due statements, etc.
• AP for over 100 Franchisees – monthly report documentation, 1099 creation at end of year and tax preparation paperwork for our accountant to file our taxes.
• HR for the 15 office staff, all insurance paperwork for full time staff etc.
• Customer Service, Office Management tasks, Payroll, Training, and Dismissal of Employees. Marketing (Facebook, constant contact, website creation.) Vendor contracts (phones, copiers, document destruction, background checks).
• Setting up team building outings for the staff to increase morale.
• Helping team out with any auditors requested information.Streamlined the CME reimbursement process in Peoplesoft, ensuring timely approvals and clear communication with providers, resulting in substantial improvements in processing efficiency. Implemented a comprehensive system for managing corporate credit card transactions, enhancing accuracy and compliance while reducing discrepancies by double-checking GL codes.
Coordinated with team members to gather and prepare audit information, fostering a supportive environment that facilitated successful audits and strengthened internal processes.
Maintained meticulous records of provider reimbursements, ensuring adherence to policies and providing detailed breakdowns, which improved clarity and trust with stakeholders.
Assisted colleagues with year-end procedures and data surveys, contributing to a cohesive team effort and enhancing overall project outcomes. Streamlined CME reimbursement process in Peoplesoft, ensuring timely approvals and significant improvements in processing efficiency. Coordinated with team members to gather and prepare audit materials, fostering a supportive environment and strengthening internal processes for successful audits. Maintained meticulous records of provider reimbursements, ensuring adherence to policies and improving clarity and trust with stakeholders. Assisted colleagues with year-end procedures and data surveys, contributing to a cohesive team dynamic and smooth operational transitions.
Streamlined CME reimbursement process in Peoplesoft, ensuring timely approvals and improving overall processing efficiency.
Implemented a robust system for corporate credit card transactions, enhancing accuracy and reducing discrepancies through diligent GL code verification. Coordinated with team members to prepare audit documentation, fostering a supportive atmosphere that facilitated successful audits and strengthened compliance. Employment history
Assistant Office/HR
Manager, Marketing
Director, Florence
Speedway, 2012 -
Present
Florence, KY
• Assist in W-2 preparations, QuickBooks, 1099 preparation, and data entry.
• Hiring, training, and dismissal of employees.
• Setting up Christmas donations that the office can give back to a family that is in need for Thanksgiving/Christmas time with a not for profit.Led HR initiatives for 15 staff, streamlining insurance paperwork processes and enhancing employee engagement through organized team-building activities.
Implemented efficient vendor contracts for office supplies, optimizing resource allocation and reducing operational costs.
Conducted thorough payroll processing and training programs, resulting in improved accuracy and staff competency.
Fostered a positive workplace culture by coordinating charitable donations, enhancing team spirit and community involvement.
Spearheaded payroll processing for 15 employees, ensuring timely and accurate compensation while enhancing overall staff satisfaction. Implemented streamlined vendor contracts, significantly reducing operational costs and improving resource management for office supplies. Coordinated team-building activities, fostering a positive workplace culture and enhancing employee engagement across the office.
Maintained an open-door policy for staff, encouraging communication and collaboration while supporting professional development initiatives. Managed accounts receivable for over 400 clients, ensuring timely invoicing and reducing past due statements, leading to improved cash flow. Streamlined accounts payable processes for 100 franchisees, enhancing monthly reporting accuracy and facilitating smooth year-end tax preparations. Led HR initiatives for 15 staff, enhancing employee engagement through organized team- building activities and improving retention rates. Coordinated employee training and dismissal processes, fostering a supportive environment that promoted professional growth and compliance. Employment history
Assistant Office/HR
Manager, Tomatec
America (formerly
Creo), 2010 - 2012
Erlanger, KY
• Implemented new HR/Accounting software that saved company 25+ hours per week in employee paid time.
• Accounts receivable and accounts payable.
• Office duties including customer service, data entry, multi-line phone system, and billing.
• HR duties including employee insurance selection, processing cobra and worker compensation, payroll.
• Marketing and sales, including contracts, accounts receivable, customer service, VIP packages, and signage implementation.Facilitated employee onboarding and training programs, fostering a collaborative workplace culture and enhancing team productivity. Streamlined W-2 and 1099 preparation processes using QuickBooks, resulting in reduced processing time and increased accuracy.
Analyzed marketing data to optimize sales strategies, achieving noticeable results in customer engagement and revenue growth.
Implemented a new customer service protocol, enhancing client satisfaction and contributing to repeat business through effective communication. Coordinated marketing campaigns and contract negotiations, significantly boosting brand visibility and generating substantial interest in VIP packages. Fostered a collaborative workplace culture by enhancing employee onboarding, leading to marked gains in team productivity.
Analyzed marketing data to refine sales strategies, achieving noticeable results in customer engagement and revenue growth.
Implemented a new customer service protocol that enhanced client satisfaction, contributing to repeat business through effective communication. Coordinated marketing campaigns and contract negotiations, significantly boosting brand visibility and generating substantial interest in VIP packages. Spearheaded employee onboarding initiatives, achieving substantial improvements in team integration and retention rates.
Developed and implemented a customer feedback system, enhancing service delivery and driving repeat business through actionable insights. Coordinated with marketing teams to launch targeted campaigns, resulting in marked gains in customer engagement and brand awareness.
Employment history
Secretary/Accounts
Payable/Receivable/HR
, Madison Tool and Die,
2009 - 2010
Madison, Indiana
• Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.
• Processed accounts receivable and accounts payable.
• Working with vendors to order and maintain inventory of office, factory, and machining supplies.
• Managed daily office operations, maintenance of equipment, and maintained accurate records for all customers.
• Negotiated pricing with vendors regarding wholesale billing and marketing procedures
(decreased monthly costs by 12%).
• Contacted customers regarding unpaid and underpaid accounts, resolving all issues, while maintaining a positive and pleasant attitude.
• Booked travel for corporate executives.Managed accounts receivable and payable, ensuring accurate financial tracking and contributing to the overall fiscal health of the organization.
Coordinated office operations, enhancing customer service and improving responsiveness through effective data management and communication. Executed payroll and benefits administration, maintaining compliance with regulations while ensuring timely employee compensation.
Fostered a positive workplace environment by providing support in employee relations and addressing inquiries with professionalism.
Implemented HR/Accounting software, achieving substantial time savings and improving operational efficiency by streamlining payroll processes. Managed accounts receivable and payable, ensuring accurate financial tracking and enhancing the organization's fiscal health through meticulous oversight. Executed payroll and benefits administration while maintaining compliance, providing timely support to employees and addressing inquiries with professionalism. Maintained accurate records and streamlined data entry processes, contributing to noticeable improvements in office efficiency and operational accuracy. Implemented HR/Accounting software, achieving substantial time savings and enhancing operational efficiency in payroll management.
Executed payroll and benefits administration while ensuring compliance, delivering timely support to employees and bolstering organizational trust. Coordinated office operations, enhancing customer service and improving responsiveness through effective data management and streamlined communication. Managed accounts receivable and payable, ensuring accurate financial tracking and contributing to the organization's overall fiscal health. Employment history
Restaurant Manager,
Restaurant
Management
Incorporate, 2007 -
2008
Crescent Springs, KY
• Responsible for all operations within the restaurant during shift.
• Employee assignments and evaluations, training, payroll, scheduling, and new hire orientation.
• Restaurant inventory, profit and loss analysis reports, closing reports and deposits.
• Was involved in daily HR activities with employees including: payroll, insurance, cobra, background checks, hiring, training, and dismissal of employees.Streamlined accounts payable processes, ensuring timely payments and maintaining financial accuracy while adhering to corporate standards.
Enhanced inventory management by establishing effective vendor relations, leading to substantial improvements in supply availability and cost efficiency. Implemented a customer database protocol that improved data retrieval speed, resulting in noticeable gains in office productivity and customer service. Collaborated with team members on HR activities, fostering a positive work environment while efficiently handling hiring and training processes. Negotiated vendor pricing, achieving a significant reduction in monthly costs, which contributed to overall budget optimization.
Streamlined accounts payable processes, ensuring timely payments and enhancing financial accuracy in line with corporate standards. Implemented a customer database protocol that significantly improved data retrieval speed, boosting office productivity and customer satisfaction levels. Coordinated HR activities, promoting a positive workplace culture while effectively managing hiring, training, and employee relations. Fostered strong vendor relationships, negotiating pricing to achieve a marked reduction in monthly costs, contributing to overall budget optimization. Streamlined accounts payable processes, ensuring timely payments and enhancing financial accuracy while aligning with corporate standards. Enhanced inventory management by establishing effective vendor relations, leading to substantial improvements in supply availability and cost efficiency. Implemented a customer database protocol that significantly improved data retrieval speed, boosting office productivity and customer satisfaction levels. Employment history
Assistant Office
Manager, Garfield
Towers Construction,
2004 - 2006
• Assisted the CEO and office manager in all aspects of daily office tasks including: accounts receivable and payable, filing, answering a multi-line phone system, and payroll.
• Responsible for all customer service for the company.
• Organized all company trips for the CEO and our Executive Architect. Customer Service
Account Manager,
Citibank, 2004 - 2005
• Proficiently trained in customer service support on Citi's credit card accounts and selling of Citi's products.
• Customer service and quality control.Trained and mentored staff, fostering a culture of collaboration that significantly improved team efficiency and service quality. Implemented a structured employee evaluation process, resulting in noticeable improvements in performance and staff morale.
Revamped inventory management systems, reducing waste and ensuring optimal stock levels, contributing to overall profitability.
Streamlined operations during shifts, enhancing service speed and customer satisfaction while maintaining high-quality standards.
Coordinated team training sessions, fostering a supportive environment that led to improved staff performance and retention rates.
Conducted detailed profit and loss analysis, identifying key areas for improvement that drove substantial growth in overall restaurant profitability. Cultivated a positive work atmosphere, encouraging open communication that empowered staff and elevated service delivery.
Oversaw all restaurant operations, achieving marked improvements in service efficiency and customer satisfaction.
Conducted comprehensive profit and loss analyses, pinpointing inefficiencies that led to substantial growth in profitability.
Facilitated team training sessions, enhancing staff performance and fostering a culture of mutual support and collaboration.
Revamped inventory management processes, significantly reducing waste and optimizing stock levels for better financial health.
Implemented a structured employee evaluation system, resulting in noticeable improvements in staff morale and overall performance.
• Developed spreadsheet program for identifying building cost per condo, which allowed for better vendor negotiating and planning, (saving the company 18% per condo).Streamlined office operations by implementing efficient filing systems, leading to noticeable improvements in document retrieval and management. Coordinated customer service initiatives, enhancing client satisfaction and fostering loyalty through prompt and effective issue resolution. Developed a comprehensive spreadsheet tool for building cost analysis, resulting in improved vendor negotiations and significant savings per condo. Assisted in organizing executive travel arrangements, facilitating smooth logistics and enhancing team collaboration during company trips. Provided essential support to the CEO and office manager, ensuring seamless daily operations and enhancing team productivity.
Streamlined office processes by implementing efficient filing systems, leading to noticeable improvements in document retrieval and management. Coordinated customer service initiatives, enhancing client satisfaction and fostering loyalty through prompt and effective issue resolution. Developed a comprehensive spreadsheet tool for building cost analysis, resulting in improved vendor negotiations and substantial savings per condo. Employment history
• Supported management team on implementing new employee incentive programs that increased productivity by 5% within one month and 20% before year end.
• Awarded top seller for our department on 3 separate occasions.
• After only three months of hitting the floor I was chosen to be a new hire mentor. Education
Northern Kentucky
University, Highland Heights,
KY, Sep 2001
Some college
Completed 142 credit hours towards BA in nursing with minor in business Skills
Office Management Customer Service Accounting Payroll HR Management QuickBooks Data Entry Account Management Marketing Problem Solving Communication Team Leadership References
Available Upon Request
Internships
MA, St.Elizabeth., 2025
- Jul 2025
Edgewood, Kentucky
This program taught me to become a Medical Assistant who is an integral member of the health care delivery team, qualified by education and experience to work in the administrative office (including knowledge in electronic medical records and paper-based records), the examining room and the physician office laboratory. The Medical Assistant, also a liaison between the doctor and the patient, is of vital importance to the success of the medical practice.
• Assisting new hires as a subject matter expert as they were finishing up training and getting on the phones.Implemented targeted training programs for new hires, resulting in measurable improvements in service efficiency and customer satisfaction. Coordinated with management to develop employee incentive programs, achieving a 20% productivity increase by year-end.
Analyzed customer feedback to refine service protocols, leading to noticeable gains in issue resolution times and client retention.
Mentored new hires as a subject matter expert, ensuring they became confident and capable in their roles.
Enhanced customer service processes, leading to substantial improvements in response times and overall client satisfaction.
Fostered a collaborative training environment for new hires, empowering them to excel in their roles and contribute effectively to team goals.
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