Customer Service Executive Assistant

LaTonya Redmond

El Mirage, AZ *****

**********@*****.*** 602-***-****

PROFESSIONAL SUMMARY

Highly motivated and results-oriented professional with over 15 years of administrative, executive support, and operational management experience. Proven track record in managing high-level executive calendars, coordinating complex travel, handling confidential information, and providing exceptional customer service. Adept in HR operations, event coordination, and office management, with a strong commitment to organizational efficiency and excellence in fast-paced environments. PROFESSIONAL EXPERIENCE

DSNP Advocate

UnitedHealthcare – Remote 2024 – 2025

• Delivered first-call resolution by identifying caller needs and providing guidance on Medicare/Medicaid benefits, eligibility, and claims.

• Assisted members in navigating healthcare portals such as myuhc.com to promote self- sufficiency.

• Contacted care providers on behalf of members for appointment scheduling and service coordination.

• Educated dual-eligible clients on health plan options and cost-saving benefits. HR Director / Office Manager

Redline Transports LLC – Phoenix, AZ 2019 – 2024

• Promoted from Dispatcher to HR Director; led recruitment, onboarding, and compliance for CDL drivers and staff.

• Oversaw FMCSA documentation, IFTA audits, BOL processing, and P&L reporting.

• Negotiated freight rates and booked nationwide shipments.

• Managed payroll (ADP/Paychex), compliance tracking, job fairs, and internal disciplinary actions. Executive Assistant to CEO

STAND: Striving to Achieve New Direction (Non-Profit) – Phoenix, AZ 2013 – 2022

• Provided comprehensive administrative support to CEO and Director, including scheduling, email management, and event logistics.

• Co-wrote and managed grant applications; increased funding and community impact.

• Coordinated and executed community outreach and fundraising events.

• Managed accounting and tax reporting for the organization. Executive Assistant to General Manager

Waverton Hotel – Phoenix, AZ 2008 – 2013

• Supported General Manager and Directors with calendar management, travel coordination, and meeting logistics.

• Managed timecards, processed reimbursements, and prepared executive-level presentations in PowerPoint.

• Resolved escalated guest issues and coordinated corporate group bookings and events.

• Consistently exceeded sales goals and improved guest satisfaction. Property Manager

Pine Island Apartments – Hammond, IN 2002 – 2006

• Directed leasing, vendor management, and maintenance operations for a large multi-family complex.

• Monitored financial performance and operated within budget constraints.

• Increased occupancy and reduced delinquency through proactive tenant engagement and retention strategies.

EDUCATION

Bachelor of Science in Business

Hammond College – Hammond, IN

August 1990 – May 1994

High School Diploma

Hillcrest High School – Country Club Hills, IL

August 1986 – May 1990

TECHNICAL SKILLS

• Administrative Tools: MS Office Suite (Word, Excel, Outlook, Access, PowerPoint, OneNote), Adobe Photoshop & Illustrator, CorelDRAW

• HR & Payroll: ADP, Paychex, HRIS, PeopleSoft, SAP

• CRM & Operations: LiveVox, COS, PACE, Timecard Management, P&L Reporting

• Web & Programming: Basic, Pascal, HTML, JavaScript

• Event Coordination & Marketing: Non-profit event planning, print ad design, training coordination

REFERENCES AVAILABLE UPON REQUEST

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