Customer Service Project Management
Resume:
S K I L L S
Office Management
( Google Suite & Microsoft Office Suite )
Web Conference Tools
( Zoom, Webex, GMeet )
Project Management Tools
( Trello, Slack, Clockify )
Customer Relationship Management
( Gorgias)
Design Software
( Canva, Capcut, Lightroom )
Tools
APRILYN CUELLO
With extensive experience in administration,
customer service, and accounting, I excel at
managing diverse tasks and ensuring smooth
operations. I am enthusiastic about taking on new
challenges and am dedicated to delivering high-
quality service and achieving outstanding results. P R O F I L E
Provide expert knowledge about products or services, guiding guests through their choices.
Resolve any guest complaints or issues promptly, maintaining a positive and professional demeanor.Resolve any guest complaints or issues promptly, maintaining a positive and professional demeanor.
Handle transactions efficiently, ensuring accuracy and providing a seamless checkout experience.
Guest Expert (Doha,Qatar)
Americana- Food Company
June 2015- March 2020
Diagnose and troubleshoot technical issues, including software, hardware, and network- related problems.
Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
Guide customers through step-by-step solutions, including basic software installations and configuration.
Technical Support Specialist (Comcast)
VXI Global Solutions, LLC
September 2020- November 2021
Handle accounts receivable and accounts payable functions. Record and maintain financial transactions in accounting systems. Process invoices, payments, and expense reports.
Reconcile bank statements and ledgers to ensure accuracy. Accounting Clerk (Doha, Qatar)
F & B Trading and Services
November 2021- July 2024
C A R E E R
Information Technology
S T I College 2010 - 2012
***********@*****.***
Administration Assistant
LLU International Food Corp.
February 2014- May 2015
Receive, sort and distribute incoming mail. Answer phones and transfer to appropriate staff members. Fax, scan and copy documents Perform work related errands as requested such as going to the post office and bank. Administration Assistant
Trioceanic Manning and Shipping Inc.
June 2013- January 2014
Schedule and coordinate meetings, appointments, and travel arrangements for staff. Handle incoming and outgoing communications, including emails, phone calls, and mail.
Assist with basic bookkeeping tasks, such as processing invoices and tracking expenses.
E D U C A T I O N
S U M M A R Y
Organizational Skills: Ability to manage
multiple tasks, prioritize duties, and keep the
office running smoothly.
Time Management: Efficiently managing time to
meet deadlines and ensure tasks are completed
promptly.
Communication Skills: Strong written and
verbal communication abilities to interact
effectively with colleagues, clients, and vendors. Customer Service: Providing a positive and
professional experience for visitors and clients.
Basic Bookkeeping: Understanding of basic
financial tasks like processing invoices and
tracking expenses.
Attention to Detail: Accuracy in handling tasks
such as data entry, document preparation, and
scheduling.
Silay City
A+ Shopify Customer Support (Remote - Canada)
Shopify
July 2023 - July 2024
Handle calls, emails, and chats; provide information; resolve complaints; process orders; follow up with customers
Maintain detailed records of customer interactions and solutions. Collaborate with internal teams to resolve complex issues.
Contact this candidate