Customer Experience Inventory Control

DM

DONNIE MASON

******.*********@*****.*** 202-***-**** Washington, DC 20020

Highly accomplished Co-Store Manager with 26 years of extensive experience in retail management, specializing in inventory control, strategic merchandising, and exceptional customer experience. Demonstrated strong leadership and problem-solving skills, effectively optimizing operations to enhance efficiency and profitability. Proven track record in mentoring teams, fostering great habits through engagement, and implementing innovative programs to boost performance and customer satisfaction.

My calling card as manager has always been a great motivational leader, organizational problem-solver and team builder. I have a great deal of experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Retail Operations

Employee training

Strategic Merchandising

Customer Experience

Leadership

Staff Management

Team-Building

Performance Monitoring & Evaluation

Budgeting & Cost Control

Financial Data Analysis

Hiring & Training

Payroll Administration

Business Growth Initiatives

Store Opening & Closing Procedures

Problem-Solving

Waste Management & Reduction

Regulatory Compliance

Verbal & Written Communication

Order Management

Goals & Performance Tracking

Corrective Actions

Inventory management

Harris Teeter Washington, DC

Co-Manager

05/2021 - Current

Supervise and evaluate staff to improve skills and achieve daily objectives. Verify inventory counts and compile financial data to meet budget requirements.

Pioneered employee engagement initiatives, fostering a positive work culture.

Developed a robust reporting tool, significantly elevating operational quality and team performance.

Optimized inventory management, ensuring counts remained within tolerance levels.

Analyzed financial data, aligning with budgetary requirements and identifying areas for cost reduction.

Mentored sales associates in product knowledge and selling techniques, boosting customer satisfaction ratings.

Created tailored work schedules, balancing business needs and employee preferences.

Safeway Washington, DC Walked through store areas to identify and proactively resolve issues Summary

Skills

Experience

Assistant Store Manager

11/2005 - 05/2021

negatively impacting operations.

Managed opening and closing procedures, recommending changes to enhance efficiency of daily activities.

Created and maintained safe and secure work environments for employees.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Launched staff engagement, gender diversity, and cultural programs, utilizing robust reporting tools to increase operational quality. Tracked trends and suggested enhancements to challenge and refine company's product offerings.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Home Depot Capitol Heights, MD

Assistant Manager

02/1998 - 11/2005

Responded to customer concerns, collaborating with management to significantly raise customer satisfaction ratings.

Mitigated business risks by working closely with staff members and assessing performance.

Monitored daily cash discrepancies, inventory shrinkage, and drive-off. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supervised the creation of exciting merchandise displays to capture customer attention.

Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

Made hiring recommendations to increase company productivity and profitability with quality workers.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Howard University Washington, DC

Bachelor of Administrative Studies in Business Administration and Management 06/2010

Montgomery College Rockville, MD

Associate of Applied Business in Business Administration 06/2006

CPR Certification

Education

Certifications and Licenses

Contact this candidate