Operations Specialist Customer Experience
Resume:
FATIMA GARCIA
Bacoor, Cavite
************@*****.***
PROFESSIONAL SUMMARY
Results-driven CRM Operations Specialist with a proven ability to drive customer insights and strategic decisions using tools like Clevertap, ClickUp, Netcore, and Aligrowth. Experienced in campaign management, cross-functional collaboration, and improving operational efficiency. Strong interpersonal and problem-solving skills with a focus on enhancing customer experience and internal processes.
PROFESSIONAL EXPERIENCE
CRM Operations Specialist
Asticom Technology – Mynt Globe Fintech Innovations, Inc. Taguig, Manila
April 2023 – Present
- Drove business growth by extracting and analyzing customer insights within CRM systems.
- Utilized CRM tools (Clevertap, Aligrowth, Kevel, Netcore, ClickUp, Google Ad Manager) to support targeted campaigns and process optimization.
- Strong understanding of various digital channels.
UGC Coordinator – Black Chili Makati
Nov 2023 - February 2024
- Responsible for finding and managing partnerships with UGC and influencers to promote the product.
Assistant Pit Supervisor
Tiger Resort, Leisure and Entertainment, Inc. Las Piñas, Manila
October 2016 – February 2023
- Supervised high-stakes gaming operations while ensuring regulatory compliance, fairness, and integrity.
- Fostered a positive work environment through daily team briefings and strong communication.
- Coordinated with hospitality, food, and beverage teams to deliver seamless guest experiences.
EDUCATION
BSBA in Entrepreneurship
De La Salle University – Dasmariñas Cavite
Graduated: April 2016
- Member, Allied Business Student Society
SKILLS
Technical & Tools
- CRM Software: Clevertap, ClickUp, Kevel, Netcore, Aligrowth
- Campaign Management
- Customer Data Analysis
- Microsoft Excel & Reporting Tools
Soft Skills
- Cross-functional Collaboration
- Problem Solving
- Communication
- Adaptability
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