United States Training Development

Pamela Murry

Fruitland, MD ***** 443-***-**** ************@*****.***

Dynamic leader with extensive experience at the United States Postal Service, excelling in union relations and grievance management. Proven track record of increasing union membership by 60% and enhancing workplace safety. Skilled in negotiation and training development, fostering a collaborative environment while achieving timely project completions.

• Leadership qualities

• Negotiation expertise

• Workplace safety

• Grievance management

• Training development

• Dispute resolution

• Time management

• Problem-solving

• Organizational skills

• Union relations

Group Leader Mail Handlers, 11/2006 - 03/2025

United States Postal Service, USPS – Easton, MD

Delegated tasks by prioritizing workload and monitored progress for timely completion to meet mail dispatch times.

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• Facilitated new employees orientation for Mail Handlers Prepare work assignments and schedules for lunch and breaks for 5-10 Mail Handlers on Tour 1 overnight shift.

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• Prepared reports and technical documentation of day-to-day production processes.

• Load and unload mail trucks safely with forklift, walkie rider and power ox Union Branch President Local 305, 02/2016 - 01/2025 United States Postal Service – Easton, MD

• Facilitated monthly labor- management meetings to discuss labor issues Conducted thorough investigations into workplace complaints, ensuring fair resolutions for all parties involved.

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Personal Attributes

Skills

Work Experience

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• Prepared detailed reports and budget for Union Local 305

• Represented 25 Mail Handlers across 3 tours while maintaining professionalism under tight deadlines

• Interpreted and advised management on National Postal Mail Handlers collective bargaining agreements

• Increased union membership by 60% within 1 year

Resolved conflicts between employees and management through skillful mediation and negotiation techniques.

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Laborer Custodian, 04/2003 - 11/2006

United States Postal Service – Wilmington, De

Trained in operating an variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

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• Performed general housekeeping and cleaning tasks. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift

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• Maintain accurate route duty sheets through out the shift. Facilitated timely project completions with team to meet deadlines for assigned tasks which reduce overtime usage by 25%

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High School Diploma: 06/1998

James H. Groves High School - Newark, DE

Relevant Coursework:

Professional Development:

• OSHA Bloodborne Disease Exposure Control Plans

• Response to hazardous Materials Releases

• OSHA rights and responsibilities

• Safety First

• Principles of Leadership, Problem Solving and decision making, Orientation, Training and Development

• Performance Evaluations

• Role of a Supervisor

• Personnel Polices, Office Management

Education

Collaborated with team of 6 safety personnel in the development of Improving Power Equipment Training for Mail Handlers.

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Documented and resolved safety violation use of earphones on workroom floor which led to regular stand up talks on safety by management

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Accomplishments

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