Customer Service Representative
Resume:
Sabrina Williams
Greenville, NC *****
*********************@*****.***
Professional Summary
Enhance team performance and maximize customer satisfaction by strategically managing call and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist II
Assurant-Duluth, GA
April 2023 to July 2024
• Provided exceptional customer service to a high volume of customers, consistently exceeding departmental performance metrics
• Resolved complex customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction
• Managed escalated customer issues by collaborating with cross-functional teams to find prompt resolutions
Customer Service/Sales Representative
Valor Global-Arizona City, AZ
November 2021 to February 2023
• Conducted product demonstrations and effectively communicated the value proposition to potential customers, resulting in a XX% increase in closed deals
• Participated actively in industry conferences and trade shows to expand network and generate new business opportunities
• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
Customer Service Representative
MacGregor Downs Health and Rehabilitation Center-Georgia Southern, GA June 2019 to July 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Call Center Supervisor
Nationwide Mutual Insurance Company-Kinston, NC
November 2016 to April 2019
• Conducted regular performance evaluations with team members, providing constructive feedback and identifying opportunities for growth
CSR - Customer Service Representative
Stanford Inc-Williamston, NC
September 2010 to May 2016
• Resolved customer inquiries, complaints, and issues in a timely and professional manner Call Center Manager
Beech Real Estate-Kinston, NC
February 2008 to July 2010
Manage the office schedule being responsible for arranging appointments and meeting with the property owner answering phone calls and directing calls to the correct department Education
High school diploma
Kinston, NC
August 2002 to June 2006
Skills
• Sales (5 years)
• Management (8 years)
• Customer service (10+ years)
Links
http OMNIGIGS
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