Customer Service Team Leader

EILEEN M. WEISS

Litchfield Park, AZ *****

847-***-**** • ********@*****.***

SUMMARY

Qualified professional interested in furthering my career in a challenging and fast paced environment. Utilizing my management practices and communication skills while learning the intricacies of the business. Strong team leader and motivator of management and support staff. Extensive experience in the sales and service industries. I am a catalyst for change and continuous process improvements.

• Excellent relationship building skills; collaboration on all business levels.

• Skilled Coach: developed staff to achieve personal and company goals and objectives.

• 20 plus years in the telemarketing industry, customer service and sales. PROFESSIONAL EXPERIENCE

ALLIANT CREDIT UNION, Remote March 2020 to Present Lead, Member Care Consultant

o Assist advanced and difficult multifaced first call resolution and limited escalations to ensure overall customer satisfaction.

o Process various financial transactions through contact with members through email and phone correspondence.

o Provide coaching opportunities to mentor team members and consulate on calls. o Assist with developing skills to ensure team members independently take calls. o Assisting and encouraging my team with daily chats, check ins and moral boosters. Comcast, Oak Brook, Illinois November 2019 to December 2019 Customer Care Representative

o Spoke with existing customers to up sell telephone services to bundle services giving them one bill, one company, one flat rate for a term agreement.

o Assisted with new customers’ set up new accounts. Napleton’s Auto Group, Arlington Heights, Illinois April 2019 to October 2019 Appointment Setter

o Scheduled appointments for service customers

o Answered inbound and made outbound calls to new and existing customers. SERVICE KING, Rolling Meadows, Illinois May 2016 to December 2017 Call Service Representative

o Assist customers in scheduling their appointments and answering any questions that they may have. o Assisted my teammates by utilizing job aids, and information at hand to better my skills. o Make calls, goals, assisted with Culture Committee for a quarter. COMCAST, Schaumburg, Illinois

Inside Sales Consultant March 2008 to December 2015 o Spoke with existing customers to sell telephone services to bundle services giving them one bill, one company, one flat rate for a longer period.

o Recognized by Management for exceeding monthly and quarterly sales goals EDUCATION

Hoffman Estates High School, Hoffman Estates, IL – General Studies, McDonalds Hamburger University, Oak Brook, IL – Basic Shift Management McDonalds Hamburger University, Oak Brook, IL – Advanced Shift Management Certification for Food and Sanitation, Oak Brook, IL – Advanced Shift Management

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